Technical Account Manager (International)

As Qiscus continues to expand across international markets, we are building a customer-facing team that empowers each region to operate independently. As a Technical Account Manager, you will own the customer journey end-to-end—from understanding business needs and designing the right solution to driving successful implementation and ensuring long-term customer success. This role combines technical account management with project and delivery coordination, allowing you to not only design the right solution but also lead its execution through to a successful go-live. What You Will Do Technical account management Serve as a trusted technical advisor for international customers by understanding their business objectives and translating them into effective Qiscus solutions. Conduct technical discovery sessions to assess customer requirements and recommend suitable solution designs and product configurations. Provide product guidance and implementation best practices while acting as the primary technical liaison between customers and internal Product and Engineering teams. Build strong customer relationships by proactively monitoring account health, identifying risks, and uncovering opportunities for growth and expansion. Project & delivery coordination Own customer implementations from kickoff to go-live, including project planning, timeline management, stakeholder coordination, and delivery execution. Manage multiple customer implementations simultaneously while ensuring milestones, timelines, and quality standards are consistently met. Communicate project progress, risks, and blockers clearly to both customers and internal stakeholders, ensuring smooth implementation and measurable delivery outcomes. What You Bring to The Role 2–4 years of experience in a customer-facing technical role, such as Technical Account Management, Solutions Consulting, Implementation, Customer Success, or Project Management within a SaaS environment. Strong technical aptitude with the ability to understand APIs, system integrations, and SaaS product configurations, and translate customer requirements into practical, scalable solutions. Proven experience managing implementation or delivery projects, including project planning, stakeholder management, prioritization, and coordinating multiple workstreams concurrently. Familiarity with conversational AI or omnichannel customer engagement platforms (e.g., WhatsApp Business API, chatbots, CRM integrations) is highly preferred. Experience working with international customers or across multiple markets is a strong advantage. Excellent communication, presentation, and stakeholder management skills, with the confidence to engage both technical and business audiences. Professional proficiency in English is required; Mandarin proficiency is strongly preferred to support customers across the Malaysian and Singaporean markets.