Senior Marketing Technology Administrator (Remote)

Austin, Texas (United States) Overview In this role you will be the subject matter expert for CLA's sales and marketing platforms, driving improvements in functionality, reporting, and user adoption. You will collaborate with business and technical teams to tune Dynamics 365 Sales and related marketing tech, manage incidents and enhancements, and guide lifecycle and security governance. You'll evaluate AI features and automation to boost efficiency while ensuring compliance and data quality. This is a collaborative, growth-focused opportunity to shape CLA's marketing technology landscape and support cross-functional success. Compensation / Benefits health dental vision 401k comprehensive benefits wellness programs Responsibilities Act as SME for Microsoft Dynamics 365 Sales, Customer Insights - Journeys, Dataverse, and related marketing technologies Manage incidents, service requests, defects, and enhancements from intake to resolution with SLAs Perform fit-gap analysis and propose out-of-the-box, low-code, or pro-code solutions with developers and architects Configure and support Dataverse and model-driven apps (tables, relationships, forms, dashboards, rules, processes, flows) Maintain RBAC, data privacy, auditing, and security configurations Support application lifecycle management across development, test, UAT, and production Develop test scenarios and participate in system, integration, and user acceptance testing Monitor platform health, API usage, storage, performance, and coordinate remediation with teams Assess release-wave changes, impact analysis, testing, and adoption planning Support integrations via Dataverse APIs, connectors, Azure services, and approved middleware Maintain data quality, cleansing, migration support, deduplication, and monitoring Identify automation opportunities and implement enhancements to improve efficiency and UX Collaborate with security, privacy, compliance, architecture, and business teams to meet standards Create technical documentation, deployment plans, and provide advanced user training Evaluate Copilot and AI capabilities for secure, responsible business use Key requirements 4 years of relevant experience Experience with Dynamics CRM or Marketing systems preferred Bachelor's degree or equivalent experience considered excellent interpersonal and communication skills strong problem-solving and creative thinking integrity, dependability, urgency and results-orientation Microsoft Dynamics 365 Sales Customer Insights - Journeys Microsoft Dataverse