Senior Manager, Global Security Operations

At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job Description "You're in good hands" is more than a promise to our customers. It's how we run cyber defense at Allstate. We are hiring a Senior Manager to join the leadership team of our Security Operations Center (SOC) and provide senior management support across our 24x7x365 detection and response operations. This is a senior leadership role, operating during US business hours in matrixed collaboration with our operations leaders across the Americas and international teams. You will operate at both the tactical and strategic level, embedded directly with the analysts and incident handlers who run the floor, while owning the metrics, processes, and improvement projects that raise the performance of the entire operation. You will be empowered to drive initiatives that increase the effectiveness of our monitoring, triage, and response, and to develop the next generation of security operations talent. This role is ideal for a proven operational leader who is ready to grow their management career at a Fortune 100 company. What You'll Do Lead from the floor. Partner directly with frontline security operations - analysts, shift leads, and incident handlers to measure, manage, and continuously improve the day-to-day performance of the US SOC across all shifts. Own the metrics. Serve as the owner of the SOC's operational metrics program to define, track, and interpret KPIs and service outcomes (e.g., MTTD, MTTR, alert quality, false-positive rates, detection coverage, and SLA adherence) that reveal how the operation is truly performing. Turn data into action. Use data across SOC operations to drive decisions on resource allocation, workflow, and threat mitigation, and to lead the improvement projects that close identified gaps and increase overall operational efficiency. Uplevel talent. Coach, mentor, and develop existing analysts and incident handlers - building clear career paths (L1→L2→L3), raising technical and operational capability, and fostering a high-performance, low-burnout culture. Drive operational excellence. Establish and maintain the operating rhythms - shift turnover, quality reviews, and performance reporting that keep the team consistent, accountable, and aligned to established processes, procedures, and standards. Improve the machine. Identify recurring pain points and champion process improvement, tooling optimization, and automation opportunities (SIEM/SOAR) that reduce analyst fatigue and accelerate response. Support the global mission. Provide global senior management support to the broader Global Security Operations team, contributing to consistency, continuity, and effective handoffs across US, Ireland, and India operations. Communicate outcomes. Translate operational performance and improvement outcomes into clear, actionable reporting and dashboards for both technical teams and senior leadership. Outcomes You'll Drive A consistently fast and effective SOC, with strong Mean Time to Detect (MTTD) and Mean Time to Respond (MTTR) sustained across all shifts. High-quality operations, with dependable detection coverage, precise alerting, and reliable SLA performance. A skilled and engaged team, with clear career growth, strong retention, and a healthy pipeline of talent ready for advancement. A metrics-driven operation that anticipates opportunities early and delivers high-impact improvement projects. Key Qualifications Prior leadership experience within a Security Operations Center (SOC) - you have run the floor and understand security operations firsthand. 6+ years of experience in security