Senior Customer Success & Account Manager

Why is this role exciting? Join a globally recognised AI-powered AML compliance platform , headquartered in London. Be the key relationship driver for high-profile accounts (Banking institutions, Asset management,...) Take over a strategic portfolio and lead renewals, up-sells, and cross-sells across enterprise clients. Work cross-functionally while reporting directly to the Head of Customer Success (based in Australia). Earn up to MYR350k in commission based on performance, with a strong support structure in place. Key Projects Own and expand a portfolio of enterprise/regional clients in APAC. Deliver tailored success plans, QBRs, and customer advocacy initiatives. Support long-term adoption, client satisfaction, and commercial growth. Work closely with implementation and technical teams (based in Malaysia) to support customised solutions. Responsibilities Lead customer success engagements post-implementation. Serve as the key point of contact for enterprise clients (mainly compliance stakeholders). Drive product adoption, usage, and retention across accounts. Identify up-sell/cross-sell opportunities and manage renewal cycles. Coordinate with internal teams to escalate client needs and support roadmap input. Track client health scores and proactively address churn risks. Must Have 8+ years of experience in Customer Success / Account Management / Solution Consulting Proven track record with enterprise/regional clients in SaaS Fluency in Mandarin (required) ; Cantonese a strong plus Commercial mindset with experience in renewals, up-sells, and cross-sells Ability to manage complex relationships with senior compliance/risk stakeholders Nice-to-have Experience in AML/KYC/Compliance or Cybersecurity SaaS Background in managing configurable platforms or financial systems Level / Grade Report directly to the Head of Customer Success Work arrangement / Location Remote-first (WFH) with flexibility and regional travel as needed Flexible working hours (peak meetings: 46 PM MYT) 13th month salary