SAP Basis Senior SME - RISE with SAP (MSM)

Who We Are At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive. The Role Your Role The SAP BASIS L3 Consultant will play a key role in managing, optimizing, and ensuring the stability and smooth operation of SAP environments at an advanced technical level. The role involves handling complex and critical incidents, outages, performing in-depth root cause analysis, and leading SAP upgrades, migrations, and technical improvements. The consultant will act as a technical subject matter expert for SAP landscape management and work closely with business stakeholders, SAP functional teams, and infrastructure teams to ensure high availability, reliability, performance, and continuous improvement of SAP systems. What You Will Do Should have strong expertise in SAP BASIS administration and the ability to independently manage and troubleshoot complex SAP environments within the RISE with SAP (MSM) environment. You should demonstrate a strong technical ownership mindset, with the ability to analyze complex issues, drive incidents to resolution, and provide technical guidance to L1/L2 teams. Should be customer-focused, with a strong commitment to system stability, availability, performance, and timely resolution of critical issues. You should also be collaborative and inclusive, working effectively with SAP functional teams, infrastructure teams, cloud teams, and global stakeholders. Advanced Troubleshooting & Incident Management: Resolve complex SAP BASIS issues, including performance tuning, kernel upgrades, and system recovery. Provide expert-level support for escalated incidents and ensure minimal downtime. System Administration: Manage the installation, configuration, and maintenance of SAP systems (ECC, S/4HANA, BW, PI/PO, Solution Manager, etc.) on various databases and operating systems. Critical & Major Incident Handling: Proactively identify disruptions and service degradations, perform comprehensive root-cause and impact analysis, and provide a clear action plan for resolution, recovery, and prevention of recurrence. Upgrades and Migrations: Plan and execute SAP system upgrades, enhancement pack installations, and database migrations. Ensure system integrity and data consistency during migrations. System Monitoring: Implement and maintain monitoring tools, analyse logs, and proactively identify potential issues to ensure optimal system performance and availability. Security Administration: Oversee SAP user and role administration, system security, and compliance with audit requirements. Manage authorisations and implement security patches. Disaster Recovery & Backup: Design, implement, and regularly test backup and disaster recovery strategies for all SAP landscapes. Performance Optimisation: Conduct regular performance analysis of SAP systems, databases, and interfaces. Recommend and implement tuning measures. Documentation & Knowledge Sharing: Prepare and maintain comprehensive technical documentation, standard operating procedures, and training materials for L1 and L2 teams. Should be proficient in acting as the last line of defence by performing deep-dive analysis of major and critical issues, providing expert insights during Major Incident calls while representing Kyndryl, and actively supporting the resolution of MCOs and other critical technical challenges. Vendor & Stakeholder Management: Liaise with SAP support, hardware vendors, and internal stakeholders for issue resolution and system improvements. Your Future at Kyndryl Becoming a Project Manager at Kyndryl is