Relationship Manager

<div data-page-id="SPxkd4nTjoYMXUxdEcouDVTGsuh" data-lark-html-role="root" data-docx-has-block-data="false"> <h2 class="heading-2 ace-line old-record-id-NqI8dIe4noRyepxuky5usKYSsMe"><strong>Who We Are</strong></h2> <div class="ace-line ace-line old-record-id-BZOXd1qk6or9H8xOiGouBL10sbf">At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.</div> <div class="ace-line ace-line old-record-id-YVWBdFTauo9yMuxbrduuJRUMsjo">&nbsp;</div> <div class="ace-line ace-line old-record-id-OEJhdcY7loNBknxhEAEuFVwcsxm">OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.</div> <div class="ace-line ace-line old-record-id-T424dUgeQoZq4cxevjAuBaxBsSb">&nbsp;</div> <div class="ace-line ace-line old-record-id-FFLidDdsbo0jBmxLNmKuAA9asNe">Across our multiple offices globally, we are united by our core principles:&nbsp;<em>We Before Me</em>,&nbsp;<em>Do the Right Thing</em>, and&nbsp;<em>Get Things Done</em>. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.</div> <div class="ace-line ace-line old-record-id-WYpjdMdRNoC8E1x9f2ruCfApsrc">&nbsp;</div> <div class="ace-line ace-line old-record-id-Gkm1dHIWkoUQdjxTkILuLxavsZb">OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.</div> </div> <div class="ace-line ace-line old-record-id-HyzZdbLE2otna2xfC22uPUMLsYe">&nbsp;</div> <div class="ace-line ace-line old-record-id-HyzZdbLE2otna2xfC22uPUMLsYe"> <div data-page-id="PNNZdiw4Yo1ZOmx8btbucw8qsLG" data-docx-has-block-data="false"> <div data-page-id="HN4ddcpefoYFucxAX0mlQK2lgvf" data-lark-html-role="root" data-docx-has-block-data="false"> <div data-page-id="HN4ddcpefoYFucxAX0mlQK2lgvf" data-lark-html-role="root" data-docx-has-block-data="false"> <div data-page-id="HN4ddcpefoYFucxAX0mlQK2lgvf" data-lark-html-role="root" data-docx-has-block-data="false"> <div data-page-id="TZf5df1bsoACUOxxVnflRGgNgzb" data-lark-html-role="root" data-docx-has-block-data="false"> <div data-page-id="OInMdRrpPo5CDQx0XK3lvbrigKg" data-lark-html-role="root" data-docx-has-block-data="false"> <div data-page-id="OInMdRrpPo5CDQx0XK3lvbrigKg" data-lark-html-role="root" data-docx-has-block-data="false"> <h2 class="heading-2 ace-line old-record-id-HytwdMMd1o5PQtxqi9QudDSMsWV"><strong>About this role</strong></h2> <div data-page-id="Omcvd5E8SoBZTVxL8iZl8z35gLf" data-lark-html-role="root" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-PSzYdqW1ao2cplxMXutlrTFYg2q">负责高价值客户的开发与维护，深入了解各家产品与解决方案，通过专业够听和定制化的解决方案，推动交易、资产及收入等关键指标的持续增长。该岗位高度 KPI 导向，需要强目标感、快速学习能力，同时能接受高强度出差。</div> <div class="ace-line ace-line old-record-id-PSzYdqW1ao2cplxMXutlrTFYg2q"> <div data-page-id="Omcvd5E8SoBZTVxL8iZl8z35gLf" data-lark-html-role="root" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-OFe5d3DS0oFTwVxfnZKlSulFghh">Responsible for acquiring and managing high-value clients, developing a deep understanding of different products and solutions across platforms, and driving sustainable growth in trading volume, assets and revenue through professional consultation and customized solutions. This is a highly KPI-driven role that requires strong goal orientation, fast learning ability, and the ability to handle frequent business travel.</div> <div class="ace-line ace-line old-record-id-OFe5d3DS0oFTwVxfnZKlSulFghh">&nbsp;</div> </div> </div> </div> <h2 class="heading-2 ace-line old-record-id-HytwdMMd1o5PQtxqi9QudDSMsWV"><strong>What You’ll Be Doing</strong></h2> <div data-zone-id="0" data-line-index="0" data-line="true"><strong>开发与拓展</strong></div> <ul> <li class="temp-li bullet1" data-line="true" data-list="bullet1">通过多渠道（线下拜访、行业会议、社群、转介绍等）挖掘并开发潜在高价值客户（包括但不限于专业交易者、家族办公室等）。</li> </ul> <ul> <li class="temp-li bullet1" data-line="true" data-list="bullet1">能够快速画像并识别高潜力目标客户，建立并维护客户线索池和跟进节奏。</li> </ul> <div data-zone-id="0" data-line-index="3" data-line="true"><strong>客户关系管理与业绩达成</strong></div> <ul> <li class="temp-li bullet1" data-line="true" data-list="bullet1">建立并维护稳固的客户关系，定期Review，了解用户交易需求、资金规模与产品需求。</li> <li class="temp-li bullet1" data-line="true" data-list="bullet1">对所负责客户的&nbsp;<strong>资产规模、交易量、收益贡献等关键指标（KPI）负责</strong>，按月度/季度完成业绩目标。</li> </ul> <div data-zone-id="0" data-line-index="7" data-line="true"><strong>产品与解决方案咨询</strong></div> <ul> <li class="temp-li bullet1" data-line="true" data-list="bullet1">深入理解各家主流交易平台的各产品条线（如：现货、合约、期权、Earn/理财、结构化产品等），能够为客户提供对比分析和专业建议。</li> <li class="temp-li bullet1" data-line="true" data-list="bullet1">收集客户需求与痛点，协同产品、运营等团队，为重点客户提供定制化解决方案。</li> </ul> <div data-zone-id="0" data-line-index="11" data-line="true"><strong>行业洞察与学习</strong></div> <ul> <li class="temp-li bullet1" data-line="true" data-list="bullet1">持续跟进行业动态、竞品策略和新产品形态，快速掌握并消化新知识，形成对客户有价值的观点与建议。</li> </ul> <ul> <li class="temp-li bullet1" data-line="true" data-list="bullet1">定期输出客户/市场反馈与竞品情报，为内部策略和产品迭代提供一线视角。</li> </ul> <div data-zone-id="0" data-line-index="14" data-line="true">&nbsp;</div> <div data-zone-id="0" data-line-index="15" data-line="true"><strong>Client Acquisition &amp; Expansion</strong></div> <ul> <li class="temp-li bullet1" data-line="true" data-list="bullet1">Identify and acquire potential high-value clients (including but not limited to professional traders, family offices, etc.) through multiple channels such as in-person visits, industry events, communities and referrals.</li> </ul> <ul> <li class="temp-li bullet1" data-line="true" data-list="bullet1">Quickly profile and identify high-potential target clients, maintain a structured lead pipeline and follow-up rhythm.</li> </ul> <div data-zone-id="0" data-line-index="18" data-line="true"><strong>Client Relationship Management &amp; Target Delivery</strong></div> <ul> <li class="temp-li bullet1" data-line="true" data-list="bullet1">Build and maintain strong, long-term relationships with clients; conduct regular reviews to understand their trading needs, capital scale and product preferences.</li> </ul> <ul> <li class="temp-li bullet1" data-line="true" data-list="bullet1">Take full responsibility for key KPIs of your client portfolio, including asset under management, trading volume and revenue contribution, and achieve monthly/quarterly performance targets.</li> </ul> <div data-zone-id="0" data-line-index="21" data-line="true"><strong>Product &amp; Solutions Advisory</strong></div> <ul> <li class="temp-li bullet1" data-line="true" data-list="bullet1">Develop an in-depth understanding of major product lines on leading trading platforms (e.g. spot, perpetuals, options, Earn/wealth management, structured products, etc.) and provide professional comparison and recommendations to clients.</li> </ul> <ul> <li class="temp-li bullet1" data-line="true" data-list="bullet1">Gather client needs and pain points, and work with product, operations and other internal teams to deliver customized solutions for key clients.</li> </ul> <div data-zone-id="0" data-line-index="24" data-line="true"><strong>Industry Insight &amp; Continuous Learning</strong></div> <ul> <li class="temp-li bullet1" data-line="true" data-list="bullet1">Continuously track industry trends, competitor strategies and new product types; quickly absorb new knowledge and translate it into valuable insights and suggestions for clients.</li> </ul> <ul> <li class="temp-li bullet1" data-line="true" data-list="bullet1">Regularly share client/market feedback and competitive intelligence to provide frontline input for internal strategy and product iteration.</li> </ul> <div data-page-id="HN4ddcpefoYFucxAX0mlQK2lgvf" data-lark-html-role="root" data-docx-has-block-data="false"> <div data-page-id="HN4ddcpefoYFucxAX0mlQK2lgvf" data-lark-html-role="root" data-docx-has-block-data="false"> <h2>&nbsp;</h2> <h2><strong>What We Look For In You</strong></h2> <div data-page-id="HN4ddcpefoYFucxAX0mlQK2lgvf" data-lark-html-role="root" data-docx-has-block-data="false"> <div data-page-id="TZf5df1bsoACUOxxVnflRGgNgzb" data-lark-html-role="root" data-docx-has-block-data="false"> <div data-lark-html-role="root"> <div data-page-id="Omcvd5E8SoBZTVxL8iZl8z35gLf" data-lark-html-role="root" data-docx-has-block-data="false"> <ul> <li class="temp-li bullet1" data-line="true" data-list="bullet1">至少&nbsp;<strong>2 年及以上 web3 行业工作经验</strong>，对主流交易所、钱包、托管、DeFi 等产品有实际使用或服务经验。</li> </ul> <ul> <li class="temp-li bullet1" data-line="true" data-list="bullet1">能够&nbsp;<strong>快速识别与筛选目标客户</strong>，具备优秀的沟通谈判技巧与关系维护能力，有高潜力客户的客户关系管对金融市场、衍生品、风险收益等有基本认知，有银行、券商、资管等金融背景者优先。客户服务和运营等相关工作经验优先；</li> </ul> <ul> <li class="temp-li bullet1" data-line="true" data-list="bullet1">明确的&nbsp;<strong>KPI &amp; 结果导向</strong>，习惯用数据衡量业绩。</li> </ul> <ul> <li class="temp-li bullet1" data-line="true" data-list="bullet1">能接受&nbsp;<strong>高强度工作节奏与频繁出差 / 拜访</strong>。</li> </ul> <ul> <li class="temp-li bullet1" data-line="true" data-list="bullet1">自驱力强，抗压能力好，能够在不确定环境中找到路径并推动落地。</li> </ul> <ul> <li class="temp-li bullet1" data-line="true" data-list="bullet1">能够&nbsp;<strong>中英文双语工作（听说读写）；</strong></li> </ul> <ul> <li class="temp-li bullet1" data-line="true" data-list="bullet1">本科及以上学历，<strong>金融、经济、会计、数学、统计、计算机等相关专业优先</strong>。</li> </ul> <div data-zone-id="0" data-line-index="7" data-line="true">&nbsp;</div> <ul> <li class="temp-li bullet1" data-line="true" data-list="bullet1">At least&nbsp;<strong>2 years of work experience in the Web3 industry</strong>, with hands-on usage or service experience related to major exchanges, wallets, custody solutions, DeFi products, etc.</li> </ul> <ul> <li class="temp-li bullet1" data-line="true" data-list="bullet1">Able to&nbsp;<strong>quickly identify and qualify target clients</strong>, with strong communication, negotiation and relationship-building skills. Experience in managing high-potential client relationships, client service or account operations is preferred. Basic understanding of financial markets, derivatives and risk–return; background in banking, securities or asset management is a strong plus.</li> </ul> <ul> <li class="temp-li bullet1" data-line="true" data-list="bullet1">Clear&nbsp;<strong>KPI &amp; result orientation</strong>, and comfortable using data to measure and manage performance.</li> </ul> <ul> <li class="temp-li bullet1" data-line="true" data-list="bullet1">Comfortable with a&nbsp;<strong>high-intensity work pace and frequent travel / client visits</strong>.</li> </ul> <ul> <li class="temp-li bullet1" data-line="true" data-list="bullet1">Strong self-motivation and resilience, able to find paths forward and drive execution in an uncertain environment.</li> </ul> <ul> <li class="temp-li bullet1" data-line="true" data-list="bullet1">Able to work in&nbsp;<strong>both Chinese and English (listening, speaking, reading and writing)</strong>.</li> </ul> <ul> <li class="temp-li bullet1" data-line="true" data-list="bullet1">Bachelor’s degree or above; majors in Finance, Economics, Accounting, Mathematics, Statistics, Computer Science or related fields are preferred.</li> </ul> <p>&nbsp;&nbsp;</p> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div data-page-id="I5rPdAyd4ovsrUx8N9nuJRP7sbd" data-docx-has-block-data="false"> <div data-page-id="I5rPdAyd4ovsrUx8N9nuJRP7sbd" data-docx-has-block-data="false"> <div data-page-id="PNNZdiw4Yo1ZOmx8btbucw8qsLG" data-docx-has-block-data="false"> <div data-page-id="I5rPdAyd4ovsrUx8N9nuJRP7sbd" data-docx-has-block-data="false"> <div data-page-id="PNNZdiw4Yo1ZOmx8btbucw8qsLG" data-docx-has-block-data="false"> <h2 class="heading-2 ace-line old-record-id-CmqsdZ2GTo6Z9VxuHx4ugzRRsm3"><strong>Perks &amp; Benefits</strong></h2> <ul class="list-bullet1"> <li class="ace-line ace-line old-record-id-XvQudJ7z0ouSnuxOibouMkKzsCc" data-list="bullet"> <div>Competitive total compensation package</div> </li> <li class="ace-line ace-line old-record-id-CKPxdgHeoosenzxCpV2uV32ysz0" data-list="bullet"> <div>Various team building programs and company events</div> </li> <li class="ace-line ace-line old-record-id-CS34dAJCDoMDHxx95pZu43yjsxB" data-list="bullet">More that we love to tell you along the process!</li> </ul> </div> </div> </div> </div> </div> </div> </div><div class="content-conclusion"><div data-lark-html-role="root"><span class="text-only" data-eleid="18"><span class="text-only"><span class="text-only" data-eleid="6">Notice:<br></span></span></span> <div data-lark-html-role="root"><span class="text-only" data-eleid="26"><span class="text-only">All official </span><span class="text-only text-with-abbreviation text-with-abbreviation-bottomline">OKX</span><span class="text-only"> vacancies are published on this website.</span></span> <span class="text-only" data-eleid="28"><span class="text-only">While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. </span></span><strong><span class="text-only" data-eleid="29"><span class="text-only">If in doubt, please apply directly through our official careers website.</span></span></strong></div> </div> <div data-lark-html-role="root"><span class="text-only" data-eleid="18"><span class="text-only">Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to&nbsp;</span><span class="text-only text-with-abbreviation text-with-abbreviation-bottomline">OKX</span><span class="text-only">'s </span></span><a class="link rich-text-anchor __anchor-intercept-flag__ text-content-link" href="https://www.okx.com/en-eu/help/okx-candidate-privacy-notice" target="_blank" data-eleid="19" data-lark-is-custom="true" data-lark-link="true">Candidate Privacy Notice</a><span class="text-only" data-eleid="20"><span class="text-only">.</span></span></div></div>