Quality Analyst - Traditional Chinese

Job Summary The Content Moderation QA position aims to ensure the consistent and high-quality execution of content moderation policies, providing feedback to enhance accuracy, minimize errors, and contribute to a positive online environment. Key Responsibilities Review the implementation & efficiency of quality and inspection systems; Plan, conducted & monitored testing and inspection of materials and products to ensure the quality of products; Investigate customer's claims and non-conformance issues; Analyze data to identify areas for improvement in the quality systems; Develop, recommend, and monitor corrective and preventative actions; Evaluate audit findings and implement appropriate corrective action Qualifications Bachelor’s degree in any field or equivalent experience; Fluent in English (minimum B2, C1 preferred); Good English skills in reading and gathering information from foreign customers' requirements; Excellent verbal and written communication skills in English, with the ability to express ideas clearly and concisely; Having a proficiency in Traditional Chinese, reading, & writing (minimum Pre Advanced HSK proficiency); Have at least 1-year experience in customer support and service analysis; Having content-moderation-related skills is preferable; Proficient skills with MS Office and Google Drive; Willingness to handle multi-projects; Experience in the BPO is an advantage; Excellent communication, analytical, and problem-solving skills. Willing to work on weekends, public holidays, and shifting schedules including night shifts. Why Join Gear Inc.? 1. Salary and Benefits Attractive salary; Attractive bonus, benefits and annual salary review; Premium Healthcare and Mental Health Care service for you, 100% covered by the company; Extra bonus per personal events (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world; Annual health check; Paid leave (12 days/year). 2. Working Environment International, fun, and professional working environment: Working closely with both experienced Vietnamese and foreign experts; Free drinks (coffee, tea, etc.) Laptop/computer and other equipment is provided. Training and career development opportunities; Free in-house gym and game room for everyone. We love board games, video games, PS5;