Quality Analyst (Content Moderation) TH-ENG

Job Description Conduct daily monitoring, reviews and assessments, prepare documentation, measure quality performance of moderators Review track and manage implementation & efficiency of all quality monitoring procedures and systems Conduct reviews of individual / team capability to ensure quality performance met targets + provide ongoing training on new policies Review client claims and non-compliance issues Conduct data analysis to identify areas for improvement Identify and implement best practice appropriate and applicable to improving overall quality Develop, recommend and monitor corrective & preventive actions Evaluate and audit team quality including both internal and external reports Check and validate findings, implement appropriate corrective actions Maintain standards and performance quality for all service provided Maintain good communication with development teams to improve business processes Requirement Bachelors Degree or Higher in any fieled. 1 years experience in Content Moderator, QA or any position in Customer Services is advantage. New Gards are welcome Good at English communication (Eng - C1 Level +) Proficient at detecting patterns, observing and interpreting data, integrate new information and decisions based on data-oriented Proficient skills with MS Office and Google Products Experienced with giving / providing training of any kind Works independently with minimal supervision Working Conditions: Shift work: 8hr/day, 5 days a week. Able to work night and overnight shifts. Able to work during Thailand Public Holidays as requested. Benefits Attractive compensation package / fun and professional environment Open and honest culture where people are valued, treated fairly and empowered 1st year - paid vacation days Allowances: Night Shift / OT Annual Leave / Personal Leave / Social Security Group Health Insurance No dress code is required, we appreciate your true talent!