Product Owner

Headquarters: Australia URL: https://zandahealth.com/eu/ Product Owner Remote | Permanent Contractor | Core EU Collaboration Hours Reports to: Product Manager Are you a product driven problem solver who enjoys turning customer insight into things that actually get built? Do you love turning complexity into clarity, aligning teams, and shaping product experiences that genuinely make people’s lives easier? If so, we’d love to meet you! We build software that takes the stress, chaos, and friction out of managing a health practice. As our newest Product Owner, you’ll play a pivotal role in translating vision into action, turning customer needs into features and driving product outcomes that truly matter. You’re someone on the rise - intelligent, opinionated (in the best way), and ready to make an impact. You’re not easily swayed, and you’re happy to take a stand when it serves the customer and the product. You connect dots, ask great questions, and care deeply about delivering value. If that sounds like you… read on! You’re Excited To Be the voice of the customer; advocate for user needs and pain points. Maintain deep customer understanding and share insights with key teams. Translate product priorities into clear, prioritised & actionable items for your team Work closely with engineering to understand constraints, dependencies, and system behaviour Build alignment, trust and collaborate seamlessly across Product, Engineering, and Customer Support Ensure continuous delivery of value; own the lifecycle from discovery to post-launch iteration. Guide product decisions that make a real difference for the people using Zanda every day Communicate clearly across async and real-time channels. Surface risks early and drive grounded, data-informed decisions. Contribute to risk-based analysis of product changes and support identification of potential vulnerabilities What You Bring to the Team Experience 2+ years of hands-on product ownership experience (SaaS experience an asset) Proven ability to translate customer pains into clear requirements and impactful improvements Strong understanding of agile methodologies (Scrum/Kanban) and product development architecture Experience in another role before moving into product - a Customer Success, Support, or similar background is a real plus Demonstrated experience working with remote, cross-cultural teams across multiple time zones Skills Customer Insight & Discovery - understands user needs, pain points, and motivations. Strategic Thinking - connects decisions in your product area to customer needs and team priorities Data-Informed Decision Making - uses data to guide choices, even with ambiguity. Clear & Adaptive Communication - complex to simple, and with the audience in mind. Cross-Functional Collaboration - works effectively across teams and builds influence through trust, not title. Prioritisation - confidently prioritises what drives the most impact and eliminates noise. Technical Fluency - understands enough to engage meaningfully with engineering. Risk Identification & Mitigation - surfaces risks early and makes grounded decisions. Problem Solving & Critical Thinking - breaks down complexity into clear, actionable steps. Traits High Ownership Mindset - proactive and treats the product like a business. Collaborative & Empathetic - builds trust quickly and embraces diverse perspectives. Calm Under Pressure - steady when navigating competing priorities or ambiguity. Adaptable & Curious - thrives in fast-changing environments, shows interest in emerging technologies - particularly AI and automation. Integrity-Driven - transparent, reliable, and grounded in facts, not ego. Opinionated (in the right ways) – advocates confidently for what's right for the customer, and isn't easily swayed. Energetic & Self-Starter - brings momentum, enthusiasm, and a bias for action. Strategic Yet Practical - able to zoom out and zoom in fluidly. Growth Oriented - desire to grow, stretch, take on more responsibil