Principal Program Manager, IT Transformation

PURPOSELeads complex, enterprise-wide strategic programs and transformation initiatives critical to achieving corporate objectives. PURPOSE Leads complex, enterprise-wide strategic programs and transformation initiatives critical to achieving corporate objectives. Partners with executive and senior leadership to translate strategic priorities into executable roadmaps, align cross-functional teams, accelerate decision-making, and drive realization of intended business outcomes. The Principal Program Manager operates across business, technology, deployment, change management, and support organizations, driving integrated execution and accountability across teams without direct authority. ESSENTIAL DUTIES AND RESPONSIBILITIES Scope of role: Leads enterprise strategic programs and cross-functional initiatives from strategy through execution, operational readiness, adoption, and value realization. Serves as a trusted advisor to IT Delivery Leadership and brings structure, transparency, and forward momentum to complex transformation priorities. Delivery and Execution Establish integrated delivery strategies, governance, milestones, and operating rhythms for complex enterprise transformation initiatives. Drive execution across multiple concurrent business and technology workstreams, ensuring dependencies, risks, decisions, and commitments are actively managed. Maintain an integrated view of program critical path, organizational readiness, major dependencies, and barriers to successful delivery. Hold workstream leaders accountable for commitments and proactively drive corrective action when execution is at risk. Anticipate delivery challenges and resolve issues before they require executive escalation. Strategic Planning and Alignment Partner with executive and senior leadership to translate strategic objectives into actionable roadmaps, priorities, investment decisions, and measurable outcomes. Facilitate alignment across business, technology, deployment, change management, support functions, and external partners. Identify and resolve organizational friction, competing priorities, and cross-functional dependencies that impede execution. Connect program priorities and investments to enterprise strategy and expected business value. Executive Leadership and Decision Support Provide concise analysis, recommendations, scenarios, and briefing materials that enable timely executive decisions. Maintain visibility into significant program decisions, unresolved issues, dependencies, and required executive actions. Frame complex issues into clear decisions, options, trade-offs, recommendations, and consequences. Drive strategic decisions to conclusion and ensure resulting actions and commitments are executed. Escalate issues requiring executive intervention while driving program-level resolution at the appropriate organizational level. Leadership Team Coordination Establish mechanisms that maintain alignment across solution delivery leadership, business stakeholders, functional towers, and supporting teams. Ensure strategic priorities, decisions, risks, dependencies, and commitments remain visible across leadership and delivery organizations. Facilitate cross-functional leadership discussions needed to resolve competing priorities and execution barriers. Drive follow-through on commitments resulting from Solution Leadership and Executive Leadership decisions. Executive and Strategic Communications Develop executive-level communications that clearly articulate program progress, accomplishments, risks, decisions, business impacts, and strategic direction. Translate complex technology and transformation topics into clear business implications and executive-level narratives. Partner with organizational change management and communications teams to maintain consistent messaging across stakeholder groups. Ensure reporting emphasizes outcomes, decisions, emerging risks, and required actions rather than activity reporting alone. Strategic Initiatives