Principal Engagement Manager, AI

Help us use technology to make a big green dent in the universe! Kraken https://kraken.tech/ powers some of the most innovative global developments in energy. We create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide. It’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone. 🏡 WHERE YOU'LL FIT IN: THE ROLE IN A NUTSHELL While our Sales Directors focus on the initial "Land"- introducing our agentic AI offering to our clients and securing the first use case - you are the architect of the "Expand." Your mission is to take a client who has seen the initial spark of value and guide them toward full-scale AI transformation. You aren't just managing a relationship; you are building the business cases that prove why we should handle their most complex customer journeys, from home moves and complaints to high-volume storm responses. WHY THIS ROLE IS UNIQUE You aren't starting from zero. You are taking over accounts that already love the product and have seen it work. Your job is to take that 20% success story and turn it into a 100% partnership. You are the bridge between a successful start and a transformative future. 🚀 WHAT YOU’LL OWN: 1. STRATEGIC ACCOUNT EXPANSION - Partner with the Sales Director during the hand-off to deeply understand the client’s initial pain points and long-term vision. - Identify white space within the account - finding new conversation types and new channels where Agent Studio can drive ROI. - Move the needle from a "pilot" or "niche" implementation to a core, enterprise-wide solution. 2. BUSINESS CASE & ROI DEVELOPMENT - Act as a value consultant. Clients will want proof before they commit more budget; you will gather data from their initial deployment to build compelling, CFO-ready business cases. - Translate technical performance (e.g., containment rates, sentiment analysis) into business outcomes (e.g., cost savings, CX improvements, reduced churn). 3. RELATIONSHIP & STRATEGY MAPPING - Build deep, multi-threaded relationships across the client’s organisation - from the operational leads to the C-Suite. - Understand the client’s 12-to-24-month roadmap to ensure Agent Studio is positioned as the primary tool to solve their upcoming challenges. 4. SOLUTION ADVOCACY - Conduct innovation workshops with clients to showcase how new Agent Studio features can solve specific business problems they haven't yet addressed. - Act as the internal voice of the customer, feeding back requirements to the Product team to ensure our roadmap aligns with enterprise growth. 🧠 WHAT YOU’LL BRING TO THE PARTY: - You have a background in account management, customer success, or strategic consulting where your success was measured by revenue growth. - You are comfortable diving into spreadsheets and analytics to find the proof that justifies a client’s further investment. - You can take a complex AI product and explain its value in terms of business outcomes rather than just features. - You have extensive experience working with autonomous AI products and understand the technical complexity behind the customer outcomes. - You can juggle deep diving into multiple customers accounts and strategies in parallel without becoming unorganised. - You know how to navigate complex corporate hierarchies and build trust so that you are seen as a long term partner in their strategy. Are you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at inclusion@kraken.tech. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best! Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status. *Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice https://kraken.tech/candidate-privacy-notice, (ii) Website Privacy Notice https://kraken.tech/privacy-notice and (iii) Cookie Notice https://kraken.tech/cookie-notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms Please note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*