Operations Support Senior Associate

Who are we? Equinix is the world's digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future. Joining our operations team means being at the center of everything - maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society. You'll find belonging, purpose, and a team that welcomes you-because when you feel valued, you're empowered to do your best work. Who You Are You are a detail-oriented problem solver who enjoys supporting technical operations, improving processes, and helping teams work more efficiently. You are comfortable working with systems, analyzing data, creating documentation, and collaborating with experienced team members to support critical data center operations. As an Operations Support Senior Associate, you will provide operational and technical support to Data Center teams, assist with process improvements, and contribute to projects that enhance service delivery and operational effectiveness. What You'll Do Support Technical Operations Assist with the resolution of routine technical issues and escalations under the guidance of senior team members. Provide support related to system functionality, cable certification, fiber and cable testing, and installation review processes. Collaborate with Data Center teams to identify and recommend solutions to operational challenges. Drive Process Improvements Review operational processes and workflows to identify opportunities for greater efficiency and effectiveness. Participate in initiatives that improve provisioning timelines, operational consistency, and overall service quality. Support implementation of process enhancement solutions. Provide Systems Support Support business-critical systems used by Data Center Operations, including platforms such as Remedy, Oracle, and Siebel. Assist with troubleshooting user access, single sign-on issues, system requests, and other operational support needs. Partner with experienced team members to resolve identified system issues. Analyze Data and Trends Investigate operational issues and customer concerns to identify trends and recurring support needs. Utilize reports and data analysis to help determine root causes and recommend corrective actions. Perform data validation and cross-checks to ensure accuracy and consistency. Create Documentation and Training Materials Develop and maintain technical and operational documentation for internal teams. Assist in creating training materials, job aids, and process guides. Support knowledge-sharing initiatives across the organization. Support Testing and Projects Participate in User Acceptance Testing (UAT) activities by documenting results and validating system functionality. Manage assigned portions of larger operational or technology projects. Track project deliverables and communicate progress to stakeholders. What You'll Bring 1+ years of experience in operations support, technical support, systems administration, data center operations, or a related field. Advanced Diploma, Associate Degree, or Bachelor's Degree, or equivalent combination of education and experience. Strong analytical and problem-solving skills. Excellent organizational and documentation abilities. Experience working with business systems and operational tools is preferred. Ability to collaborate effectively within a team environment and learn from experienced technical professionals. Basic knowledge of data analysis, process improvement, and project coordination. Why Join Us You'll have the opportunity to work alongside experienced operations professionals, contribute to the success of critical data center operations, and build valuable technical, analytical, and project management skills while supporting a global digital infrastruc