Operations Generalist

ABOUT FREETRADE Freetrade’s mission is to become the default place to invest. Investing has been too complicated and expensive for too long, keeping millions from making the most of their savings. We’re changing that. We’re building our team and looking for people who are excited to reshape how our customers invest and grow their wealth. If you’re driven by solving complex problems and building innovative products, you’ll fit right in. 2026 is a big year for us. Last year, we announced a game changing deal to become part of the IG Group. We’ll continue to operate as an independent business while gaining access to the resources and support of an established leader in the space. This year, we’re accelerating our roadmap and taking our products to the next level. We’re building new features like mutual funds, bonds, and family investment tools. We’re also exploring how we can leverage AI to deliver an even better experience for our customers. ABOUT THE ROLE We're looking for an exceptional junior to join our Brokerage Operations team, either a recent graduate or someone with 1-2 years' full-time work experience. You'll support the day-to-day running of our Trade & Settlements function, covering everything from transaction reporting and fails management to best execution analysis. Over time you'll build genuine expertise across the full trade lifecycle, working alongside Trading, Settlements, Transfers, Payments, Corporate Actions and Tax. You'll also get hands-on exposure to process improvement and automation, including advanced Google Sheets, Apps Script, Regular Expressions, SQL, Zapier, and AI tools like Claude, working closely with technical specialists and engineering. RESPONSIBILITIES - Process and settle trades accurately and on time. - Manage reconciliations, reporting and exception handling across the trade lifecycle. - Support transaction reporting and fails management processes. - Contribute to best-execution analysis. - Identify and help implement process improvements and automations (spreadsheets, scripts, Apps Script, Zapier, AI tools). - Ensure regulatory compliance and adherence to internal controls across daily operations. - Work with technical specialists and engineering teams to scope and build automation solutions. - Support ad hoc projects across Settlements, Transfers, Payments, Corporate Actions and Tax as needed. ABOUT YOU - A keen interest in the brokerage environment and a desire to build deep expertise in it. - Eager to stay current with market trends and regulatory change. - A strong interest in process improvement and automation, always looking to optimise workflows. - Comfortable in a fast-paced, dynamic environment; able to work independently while collaborating openly. - Takes ownership, enjoys a challenge, and is motivated to make a meaningful impact. - Relevant professional qualifications or training in finance, risk management or a related field is a plus. - A strong academic background in business, finance, economics or a related discipline is a plus. BENEFITS & LOGISTICS Freetrade is the place to accelerate your career. Our benefits package and ways of working are designed to attract and retain the most talented people who are dedicated to making an impact at Freetrade. Here’s what’s on offer in 2026: Hybrid working culture We’re operating in a hybrid model: 3-days in-office / 2-days from home. We believe great collaboration happens in person and our beautiful offices in central London and Budapest are designed to bring people together. 🏢 Office days: Monday, Tuesday, Thursday 🏡 Work from home days: Wednesday, Friday This setup helps us stay connected, collaborate more effectively, and keep building a culture where we all do our best work together, including dedicated days for focus work. Flexibility for those who need it: We have a hybrid working model, but life happens. If you need flexible Values At Freetrade we live and breathe our values: Honesty, Focus and Grit. Expect to be asked about these in your interview! Benefits In London: - Competitive salary - carefully benchmarked. - Bonus Scheme - join us and share in our growth. Bonuses are linked to both company success and your individual impact. - Holidays - 25 days plus UK public holidays. Your birthday off, plus one extra day for every year at Freetrade. - Enhanced pension - We’ll match your contributions up to 5%. - Group Life Insurance - Protect your loved ones with coverage at 5x your salary, ensuring financial security in any circumstance. - Private Health Insurance - Which includes access to high quality medical care, mental health support, dental and vision plans, Wellness programs and preventative care initiatives are also provided to ensure the wellbeing of your entire family. - Income Protection Cover - Safeguard your income with comprehensive coverage, ensuring financial stability in the event of illness or injury. - Enhanced parental leave - Time off when it matters most. - Flexibility for those who need it - We’re office-first, but life happens. Whether you’re a parent or have care responsibilities, we focus on output and trust you to manage your time. - Learning & Development - We fund industry qualifications so you can grow as a financial services professional. - Cycle to Work scheme - Get a high quality bike and gear through our salary sacrifice scheme, spreading the cost with tax free monthly instalments. - Paid Sick Leave - Receive 10 days of fully paid sick leave each calendar year. Interview Process We keep things simple and transparent. Our process typically includes: - Initial interview – A chat with one of our Talent Specialists. - Hiring Manager interview – A deep dive into your skills and experience. - Final Values interview – A conversation with our stakeholders, where we also assess cultural fit. We are an Equal Opportunity employer committed to a diverse and representative team. Whatever your race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability - we want to hear from you. To find out more about how we look after your personal data when you apply for a job with us, please see our Recruitment Privacy Policy here. https://freetrade.io/legal/privacy-policy Please note we are not accepting agency CVs.