IT Product Manager

Job Summary: Take the helm of our flagship digital product and shape the future of retail technology. As the Product Manager for our App, you will drive the product vision, strategy, and execution to integrate diverse services—from e-commerce and loyalty programs to digital payments—into one seamless, high-performance mobile ecosystem. We believe that delivering exceptional customer experiences starts from within; therefore, you will work in an environment driven by our core values of "Harmony" and "Empathy," collaborating with teams whose well-being and happiness are the foundation of our innovative success. Job Responsibilities: Product Strategy & Super App Vision: Define and execute the roadmap for the App. Balance the integration of multiple "mini-apps" or service verticals within a single, cohesive user interface and unified user experience (UX). Cross-Functional Collaboration: Act as the central hub between Business Stakeholders, UI/UX Designers, iOS/Android Tech Leads, and QA teams. Translate complex business requirements and customer needs into clear, actionable user stories and product specifications. User-Centric Development: Champion the voice of the customer. Utilize deep "Empathy" to understand user pain points, conduct user research, and leverage data analytics to drive product enhancements and feature prioritization. Agile Product Ownership: Manage the product backlog, lead sprint planning, and ensure the engineering team delivers maximum value in every release cycle. Make critical go/no-go decisions for feature rollouts. Performance & Data Analytics: Define and monitor key product metrics (MAU, DAU, Retention Rate, Conversion, ARPU). Utilize A/B testing and data-driven insights to continuously optimize the Super App's performance and user engagement. Job Requirements: Product Management (7+ years): Extensive experience in architecting or managing App ecosystems, digital wallets, or complex retail-tech platforms. Capable of driving portfolio-level strategies and presenting product roadmaps to Executives. Skills / Tools & Technology: Product Management: Agile/Scrum, User Story Mapping, Wireframing, Backlog Grooming, Sprint Planning. Product & Design Tools: Jira, Confluence, Figma, Miro, Trello. Data & Analytics: Google Analytics, Mixpanel, Firebase, Tableau, Amplitude (for user behavior tracking). Domain Expertise: Mobile App Architecture (understanding of micro-frontends/mini-apps), E-commerce, Loyalty Systems, Payment Gateways (Fintech). Professional Certifications (Advantageous): CSPO (Certified Scrum Product Owner) or PSPO (Professional Scrum Product Owner). AIPMM Certified Product Manager. Certifications in UI/UX principles or Data Analytics. Application Confidentiality & Future Opportunities: All applications will be treated with the strictest confidentiality. If your qualifications and experience align with the requirements of the role, our talent acquisition team will reach out to you directly. In the event that there is not an immediate fit, we will securely retain your profile for consideration against future suitable opportunities. To explore other exciting career opportunities with us, please visit: https://www.careers-page.com/gosoftthailandcoltd