Head of Operations - Shopify App Portfolio

Headquarters: Victoria, British Columbia, Canada URL: https://geoproapp.com The opportunity I'm looking for an experienced operator to take ownership of a portfolio of three established Shopify apps with a combined ARR of approximately $1.87M. The portfolio includes: Geo:Pro: Geolocation-based storefront personalization TrackiPal: PayPal tracking automation for Shopify merchants Easy Lockdown: Content and storefront access control Together, these are profitable, well-established products with engaged customer bases. They're not hypergrowth startups, but well-run businesses with clear opportunities to improve the product experience, strengthen operations and continue growing over time. As the portfolio has grown, it's reached the point where I need an experienced operator to lead the day-to-day, keep the business running smoothly and turn strategy into execution. The role is fully remote, async-friendly and suited to someone who enjoys ownership, autonomy and building well-run businesses. What you'd own Team coordination and delivery: Run the day-to-day by coordinating the developer and tester through the full delivery cycle - from spec → build → ship → measure - keeping everyone aligned across time zones and hiring additional contractors as needed. Roadmap and prioritization: We'll set the roadmap together. I'll be closely involved at first, and over time this becomes increasingly your call. Turn Amplitude data, review themes and support signals into a prioritized backlog in Linear, and write clear tickets for the developer. Metrics and experimentation: Own the analytics story. Understand what moved, what didn't and what to try next. Design experiments and report on impact. Quality and documentation: Continually raise the bar on user experience through better documentation, smoother onboarding, fewer rough edges. Platform stewardship: Stay ahead of Shopify API changes, manage App Store compliance reviews and lead our annual Built for Shopify review to retain BFS status. Support oversight and escalations: Our support agency handles tier-1 tickets. You're the escalation point for product and engineering issues and own the agency relationship, ensuring response times, ticket quality and the merchant experience meet the bar. Shopify App Store Paid Ads: Oversee existing paid advertising campaigns, working with our marketing contractor to ensure everything runs smoothly. We'll set the marketing budget together each quarter, and you'll manage it. Shopify App Store rankings: Monitor Shopify App Store rankings across the portfolio, identify opportunities to improve rankings and respond quickly when rankings decline. What you don't have to do Write code (there's a developer for that) Do QA (there's a tester for that) Handle routine support tickets (an agency handles that) Respond to reviews (a contractor handles that) Fundraise, hire executives, sit in stakeholder meetings or manage political overhead - none of that exists here Growth areas we've already identified Easy Lockdown: Shift to usage-based pricing Geo:Pro + Easy Lockdown: Onboarding and activation optimization Geo:Pro + Easy Lockdown: Feature gaps that address missing customer use cases All three apps: Lift review ratings to improve organic App Store rankings You're not walking into a blank page - there's already a clear direction, but plenty of room to test your own ideas. What you'll be walking into Small, remote team: You'll be coordinating a small team of contractors working across different time zones, so communication and keeping work moving are a big part of the role. Established products: The apps are profitable and well established, but some of the codebases are older and occasionally require pragmatic workarounds rather than perfect solutions. Data-driven decisions: Our analytics stack is solid (Amplitude, BigQuery, Shopify Partners) - SQL fluency, or comfort writing it with AI help, is required. How we'll work together Founder involvement: I've run these apps along