Delivery Specialist

Job Description Amazing Opportunity and Great Place to Work! Are you looking for a new opportunity to work in a goal-oriented team? Our story At Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to "Be Alight." We are passionate about connecting purpose with impact. Alight empowers clients to build a healthier and more financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, navigation, and absence management. Our Benefits With a comprehensive total rewards package, Alight offers programs and plans that support your mind, body, wallet, and life. Benefits include health, dental and vision coverages starting Day One. Additionally, Alight colleagues enjoy wellbeing programs, retirement plans with contribution matching, generous time off, parental leave, continuing education, and career growth opportunities - all within a thriving global organization. Flexible Working So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and "Top 100 Company for Remote Jobs" 6 years in a row. Great Place to Work Thanks to the work of every colleague, Alight has received multiple awards of recognition including "Great Place to Work" for the past 7 years and Fortune's "Best Companies to Work For." To learn more about our company culture and awards Click Here. If you, Champion People, seek to Grow with Purpose, and embody the meaning of Be Alight - We invite you to join our team! Learn more at careers.alight.com . About the Role The Delivery Specialist is responsible for the day to day processing, monitoring, and support of electronic file exchanges. This role ensures that inbound and outbound files are delivered accurately, securely, and on schedule, while investigating and resolving file transmission issues as they arise. Works closely with internal teams and external partners to maintain reliable data exchange operations and meet service-level expectations. Responsibilities Providing technical expertise with internal and external users regarding data files/interfaces. Providing ongoing production support by monitoring productions jobs, restarting failed jobs, and performing defect analysis and correction. Investigating data and system troubleshooting maintaining accurate documentation on internal issues. Understanding data requirements and file/interface layouts required by internal/external clients and third parties and translate those requirements into file/interface specifications Coordinating follow-up meetings with clients or vendors for new files interfaces implementation or updates to existing files interfaces. Developing Standard Operating Procedures (SOPs) for new processes to assist the Operational team in handling special requests and improving customer service. Coordinating annual enrollment activities between internal and external clients. Including but not limited to meetings, calendar of activities, interfaces and audit Enhancing of existing system requirements based on new/changing business requirements. Requirements Have Bachelor in business administration / computer science or related field Possess Knowledge in SQL language and high attention to detail and accuracy. Able to perform audits to high volume of data. Able to learn and apply new skills. Possess Verbal and written communication skills (English and Spanish) Able to work independently with minimal supervision. Possess MS Excel and Word skills. Able to navigate Alight's proprietary systems and web based tools. Able to interact professionally with a diverse group (executives, managers, legal, and subject matter experts). Able to prioritize work continually and produce a significant volume of work efficiently within performance standards. Application and Interview By applying for a position with Alight, y