Customer Service Representative Remote

San Francisco, California (United States) We are growing our remote team and looking for driven, reliable individuals who are comfortable speaking with clients and providing professional support from home. This role is focused on helping individuals and families who have requested information about available benefit options. You will guide them through the process by booking virtual appointments, reviewing program details, answering questions, and assisting with basic online forms. Full training and ongoing mentorship are provided, so prior experience is not required. This opportunity is best suited for someone who is coachable, organized, and looking for long-term growth in a remote environment. Responsibilities Reach out to clients who have requested benefit information Set up and confirm virtual appointments Review available benefit options with clients Provide clear answers and helpful guidance Assist with digital forms and account updates Maintain accurate client records and notes Follow up with clients in a timely and professional manner Take part in ongoing training and team development Use phone, video, and online tools to support clients remotely What We Offer 100% remote work-from-home position Flexible schedule options No cold calling Full training provided One-on-one mentorship and support Full benefits package Weekly pay structure Bonuses and incentive opportunities Advancement opportunities Leadership development Positive and supportive team environment Long-term career potential Ideal Candidate Strong communication skills Professional and friendly attitude Self-motivated and dependable Comfortable working from home Basic computer skills Organized and willing to learn Coachable and able to follow a proven system Customer service, sales, or client support experience is helpful but not required Must be legally authorized to work in Canada or the US This is a strong fit for someone looking for a flexible remote opportunity with training, mentorship, full benefits, and the ability to grow into leadership over time.