Customer Service Representative (Mandarin Required)

Job Title: Customer Success Specialist (Mandarin Required)Location: RemoteJob type: Full-time ContractorPay Range: $20-25/hour + performance-based commission , targeted $50K-$74K/yearMandarin Speaking and writing is required for this positionWho We Are:Think Academy US (www.TheThinkAcademy.com), a 100% owned subsidiary of TAL Education Group(NYSE: TAL), is recently established education technology (Ed-Tech) company to provide K-12 extra-curricular learning services through… Job Title: Customer Success Specialist (Mandarin Required) Location : Remote Job type : Full-time Contractor Pay Range : $20-25/hour + performance-based commission , targeted $50K-$74K/year Mandarin Speaking and writing is required for this position Who We Are: Think Academy US ( www.TheThinkAcademy.com ), a 100% owned subsidiary of TAL Education Group(NYSE: TAL), is recently established education technology (Ed-Tech) company to provide K-12 extra-curricular learning services through science and technology. At Think Academy, we provide full cycle service to foster local children’s ability to think critically, to strengthen their logic skills, and to help them fulfill their goals through innovative teaching techniques. We believe Love and Technology can make education better. Each week, more than 6 million students are enrolled in TAL's online and offline. Key Responsibilities: Customer Support Provide ongoing support to enrolled students and parents, responding promptly to inquiries and resolving i