Customer Service International Liner Surabaya

Meratus Group is a leading integrated maritime and logistics operator in Indonesia, pioneering innovative solutions that drive efficiency and sustainability in the industry. With a rich history dating back to 1957, Meratus has evolved into a powerhouse, operating over 45 shipping routes, a fleet of 100 vessels, and a network of container terminals and logistics centers. At Meratus, we are committed to digitalization, innovation, and transformation , ensuring seamless logistics and maritime services across Indonesia and Southeast Asia. Our customer-centric approach and agile operations empower businesses to navigate complex supply chain challenges with confidence. We take pride in fostering a dynamic and inclusive workplace , where talented professionals can thrive and contribute to shaping the future of maritime logistics. Join us and be part of a team that is redefining industry standards while making a meaningful impact on global trade and sustainability. Position Overview: We are seeking a detail-oriented International Customer Service professional to manage customer communication, shipment coordination, and logistics documentation processes. The ideal candidate has strong English and Bahasa Indonesia communication skills, is able to multitask in a fast-paced environment, and is proficient in Microsoft Excel and logistics/ERP systems. Experience in logistics, shipping, freight forwarding, or handling customer inquiries and complaints is preferred. Required Bachelor's degree in Logistics, Business, or a related field. Strong communication skills in English. Strong communication skills in Bahasa Indonesia. Detail-oriented. Ability to multitask. Proficient in Microsoft Excel. Proficient in logistics systems (e.g., ERP). Preferred Prior experience in Customer Service, Documentation, or related administrative roles. 1-2 years of experience in logistics, shipping, or freight forwarding. Experience in handling customer complaints and resolutions.