Agent Architect

<p><strong>About Us<br></strong>At Litify, we're powering a new era for the legal industry. Since its founding in 2016, Litify has helped law firms and corporate legal departments turn operations into impact through its leading AI-native Platform of Action.&nbsp;<br><br>Over 55K legal professionals and 450+ enterprise clients across plaintiff, insurance defense, immigration, and the Fortune 500 trust Litify to combine cloud-based technology, configurable AI-native workflows, agentic AI, and powerful business analytics into one open ecosystem that moves legal teams from systems of record to systems of action.<br><br>Backed by Bessemer Venture Partners and recognized as an Inc. 5000 and Deloitte Technology Fast 500 fastest-growing private company, Litify is at the center of legal innovation. Headquartered in New York, we're building the last legal platform our customers will ever need.</p> <p><strong>About the Role<br></strong>The Agent Architect is a technical leader responsible for designing and building autonomous AI workflows (“agents”) that drive measurable ROI for clients. This role bridges the gap between high-level business goals and technical execution, ensuring that AI demo environments and client trials are configured for maximum success.</p> <p>Reports to: Director of Customer Success&nbsp;</p> <p><strong>In this role, you will focus on:</strong></p> <ul> <li><strong>Agentic Flow Development:</strong> Build and maintain advanced agentic flows within demo and trial environments, such as Policy Agents, Damages Assistants, and Litigation Agents.</li> <li><strong>Solution Design:</strong> Collaborate with sales and success teams to conduct pre-trial "Trial Objectives" calls, identifying key workflows, prompts, and autonomous agents tailored to client needs.</li> <li><strong>Technical Implementation:</strong> Lead the configuration of AI prompt libraries and build autonomous workflows during the trial discovery and setup phase.</li> <li><strong>Guidance &amp; Mentorship:</strong> Provide technical guidance to Sales Engineers and other team members on building custom demo flows and updating demo orgs for new product releases.</li> <li><strong>Troubleshooting &amp; Optimization:</strong> Navigate complex permission issues, perform end-user testing, and provide ongoing technical support during trial check-ins to optimize for adoption.</li> <li><strong>Post-Rollout Customization:</strong> Lead additional workflow customizations and configurations following full rollout to ensure long-term client retention and success.</li> <li><strong>Agentic Documentation &amp; Training:</strong> Develop internal and external-facing AI and Agent documentation. Develop and deliver ongoing training to LSAP and Customer Success as a whole to ensure Agentic knowledge growth.&nbsp;</li> </ul> <p><strong>To be successful in this role, you have:</strong></p> <ul> <li>2+ years of hands-on experience with the Salesforce platform and Litify software.</li> <li>Strong technical knowledge of Salesforce administration and configuration; Salesforce Advanced Administrator Certification preferred.</li> <li>2+ years experience working on Salesforce Automations. Strong Flow knowledge with emphasis on record triggered flows, collections, loops, and working with and configuring 3rd party lightning components.</li> <li>Project Management experience; you have experience running complex projects, uphold stakeholder expectations, maintaining scope, time &amp; budgetary constraints.</li> <li>Excellent communication, both written and verbal. You are comfortable discussing complex technical topics to a wide variety of audiences. You have strong presentation skills and can effortlessly facilitate meetings and presentations.</li> <li>Ability to handle multiple customers &amp; tasks simultaneously and providing lightning fast responses for AI/Agentic free trials.&nbsp;</li> </ul> <p><strong>Disclosure:<br></strong>This job is fully remote, with the exception of employees living in New York City and New Jersey. Our NYC/NJ employees adhere to our hybrid schedule, which involves working in our Manhattan office 6 days a month.</p> <p>The estimated base salary pay range for this role is $110,000-$120,000. You may also be offered a bonus and benefits.</p> <p>Our salary ranges are based on paying competitively for our size and industry, and are one part of many compensation, benefits and other reward opportunities we provide.&nbsp;</p> <p>Individual pay rate decisions are based on a number of factors, including qualifications for the role, experience level, skill set, and balancing internal equity relative to peers at the company.&nbsp;</p>