Accounts Receivable Clerk (O2C)

At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers. We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in: Shift Schedule: Night Shift (10PM to 7AM GMT+8) We are hiring a detail-oriented Accounts Receivable Clerk who will support the order-to-cash process by processing and reviewing sales orders for accuracy before they move forward to billing and invoicing. The specialist ensures every order is accurate, complete, properly approved, and aligned with customer account status, payment terms, pricing, and company policies. About the Job As part of the AR team, the Accounts Receivable Clerk plays an important role in ensuring billing accuracy and efficient order processing. You will work closely with cross-functional teams to confirm that customer orders are ready to be processed and invoiced without delays or errors. This position is ideal for someone with experience in Accounts Receivable, billing, order review, customer account reconciliation, collections support, or finance operations. The role requires strong attention to detail, clear communication, and the ability to identify issues before they affect customers, invoices, or month-end close timelines. WHAT YOU WILL BE DOING - Process and Review sales orders for accuracy, completeness, pricing, discounts, taxes, payment terms, billing details, and potential discrepancies or order inaccuracies. - Confirm customer account status, outstanding balances, payment history, and collection notes before processing and routing orders. - Validate purchase orders, contracts, approvals, tax details, and required supporting documents. - Identify missing information, duplicate orders, billing discrepancies, incorrect payment terms, pricing issues and contract mismatches before invoice generation. - Coordinate with cross-functional teams to resolve order issues promptly focusing on accuracy and clear communication. - Assist with customer account reconciliations, invoice corrections, credit memos, payment application and payment-related inquiries. - Maintain accurate records of processed and reviewed orders, approvals, communications, and issue resolutions. - Support month-end close by ensuring all orders are processed, reviewed and approved and ready for accurate and timely billing. - Follow internal controls, company policies, documentation standards, and compliance procedures related to sales orders and receivables. - Recommend process improvements to reduce billing errors, improve order accuracy, and strengthen the order-to-cash workflow. WHAT YOU NEED TO KNOW / HAVE - Experience in Accounts Receivable, Billing, Order Management, Finance Operations, Collections, or a related administrative finance role. - Strong understanding of invoices, payment terms, customer balances, credit holds, collections activity, account reconciliation, and billing workflows. - Ability to process and review sales orders, purchase orders, contracts, customer records, and account documentation with a high level of accuracy. - Excellent attention to detail and the ability to spot discrepancies, missing information, and potential billing issues quickly. - Strong organizational, analytical, and problem-solving skills. - Clear and professional communication skills when working with internal teams and, when needed, customers. - Ability to manage multiple priorities, meet deadlines, and work in a fast-paced environment. - Proficiency with Microsoft Excel, Google Sheets, accounting systems, ERP platforms, or CRM/order management tools.   PREFERRED SKILLS - Experience with NetSuite and Salesforce, or similar ERP, CRM, billing, or accounting systems. - Knowledge of order-to-cash, cash application and collections. - Experience supporting billing deadlines, month-end close, invoice adjustments, or credit memo processing. - Ability to document processes, track exceptions, and follow up on open order or billing issues. Get in on all the awesome at Instructure! We offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect: - Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success. - Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location. - Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs. - Comprehensive wellness programs and mental health support - Learning and development resources, including professional development tools and tuition reimbursement, to support your growth - The technology and tools you need to do your best work - Motivosity employee recognition program - A culture rooted in inclusivity, support, and meaningful connection We believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes. Instructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate. All employees must pass a background check as part of the hiring process. To help protect our teams and systems, we’ve implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws. Any attempt to misrepresent personal or professional information will result in disqualification.