Support Engineer

WHY MINTLIFY? We're on a mission to empower builders. - Massive reach: Our docs platform serves 100 million+ developers every year and powers documentation for 20,000+ companies, including Anthropic, Microsoft, PayPal, Spotify, Coinbase, X, and over 20% of the last YC batch. - Small team, huge impact: We recently passed 65 employees and raised a $45 million Series B led by A16Z and Salesforce Ventures. Each new hire has a huge impact on shaping the company's trajectory. - Culture of slope over y-intercept https://mattrickard.com/hire-slope-not-intercept: We value learning velocity, grit, and unapologetically unique personalities. We grew in value faster than headcount and we’re looking to align the two quickly. WHAT YOU'LL WORK ON HERE - Partnering with engineering to investigate, resolve, and ship fixes directly - your job isn't to escalate issues, it's to close them - Opening PRs in production codebases to patch bugs, address edge cases, and improve behavior at the source - because the best support ticket is one that never gets filed again - Building AI-powered agents, automations, and internal tooling that help the team resolve issues faster and stop them from recurring - Identifying patterns across support cases and translating them into clear, actionable signals for engineering and product - Responding to product and technical questions through our support inbox with speed, precision, and care WHAT YOU’LL BRING TO THE TABLE - Strong engineering foundation - CS degree or engineering experience, demonstrated through shipped projects and real GitHub activity - Some experience in a technical support or developer-facing role is a plus, but engineering chops come first; this role works for a strong new grad or someone with a few years under their belt - Has directly owned a customer relationship or support queue - not just contributed to one - Ability to diagnose and resolve technical issues end-to-end, independently - Exposure to AI tooling, automations, or LLM-based workflows - you've built something with them, not just used them - Exceptional written communication - your messages are friendly, precise, and professional; customers feel genuinely heard and helped, not just responded to - A builder mindset - you see a manual process and feel compelled to automate it; you'd rather spend an hour building something that saves ten than do the same task twice COMPANY BENEFITS: - Competitive compensation and equity - 20 days paid time off every year - 401k or RRSP - $420/month wellness stipend - 100% coverage for Health, dental, vision (within the US) - Free Ubers to and from the Mintlify office - Free lunch and dinners while working at the Mintlify office - Annual team offsite (previously went to Alaska, Hawaii)