Seasonal Customer Support Representative

Who We Are Great Minds is a high-growth, mission-driven organization founded by educators in 2007. As a for-profit, Public Benefit Corporation, we believe all students deserve access to meaningful, challenging content—and all teachers deserve tools that are intuitive, effective, and built for the realities of today’s classrooms. We develop high-quality, knowledge-rich math, science and ELA curricula grounded in research and designed in collaboration with educators. Our materials reflect real classroom needs and are built to drive lasting student outcomes. We are committed to usability, coherence, and practical implementation—supporting teachers not just through curriculum, but with professional learning, purposeful technology, and responsive service that enable strong adoption and impact. What We Build Our products— Eureka Math and Eureka Math², Wit & Wisdom , PhD Science, Geodes , and the newly launched Arts & Letters ELA —are trusted by thousands of schools and districts nationwide. Eureka Math is the most widely used math curriculum in the U.S., and is focused on balancing conceptual understanding, procedural fluency, and application. Wit & Wisdom® and Arts & Letters ELA™ anchor our reading strategy with content-rich, grade-level instruction that integrates literature, history, and the arts, grounded in the science of reading. Geodes® complements our reading suite with decodable texts that pair phonics with meaningful content to support early literacy. PhD Science is a hands-on K-5 Science program that sparks curiosity as students build enduring knowledge of how the scientific world works. These programs reflect a shared belief in high expectations, joyful rigor, and deep respect for educators and students. Where We’re Headed Great Minds is entering a new stage of growth and product maturity. We are focused on building more connected, customer-informed experiences across the full educator journey—from curriculum to professional learning to platform and support. Our long-term vision is to become a true partner in impact—not just delivering curriculum, but supporting educators in achieving outcomes at scale. Job Purpose The Seasonal Customer Support Representative must have a positive attitude and a passion for delivering effective service to all customers. This entry-level position reports to the Customer Support Team Supervisor and is a member of the Great Minds Operations Team. This position is remote and will be responsible for handling inbound calls along with a variety of customer inquiries, pre- and post-sales support, and providing overall customer satisfaction. The ideal candidate should be comfortable navigating multiple software platforms simultaneously, able to quickly grasp new concepts, and be able to work efficiently in a remote team setting. Responsibilities Works collaboratively with Operations and Sales teams as well as other members of the Customer Support Team Assists customers via incoming calls, voicemails, emails, and web inquiries regarding print product offerings, order placement, and shipping/receiving of materials Routes inquiries to the appropriate Great Minds team(s) for assistance Assists the team with various administrative tasks, including data collection and reporting Practices consistent and concise communication with both customers and internal contacts Keeps clear and meticulous records of customer interactions through the organization’s Customer Relationship Management (CRM) tool Assists in CRM data validation and management Tracks orders through various stages of fulfillment Requirements 1-3 years of experience in a customer service-related field Self-motivated with excellent creative and proactive problem-solving skills Strong interpersonal skills with the ability to navigate difficult conversations professionally Willingness to learn about company products and policies to better assist customers Ability to work in a fast-paced environment while managing multiple tasks and demands Excellent communication, organization, and time-management skills Highly proficient with Microsoft Office 365 (Outlook, Word, Excel) Experience utilizing Salesforce or other CRM software (preferred) Ability to work remotely in a professional and secure environment Must have consistent high-speed internet access Must supply your own equipment (Chromebooks or tablets are not systems-compatible) Required Education High school diploma or equivalent Status Temporary June – September 2026 Location Remote The expected hourly range for this position is $21.50-$23.00, however the offered salary may be higher or lower than the above range dependent on numerous factors including, but not limited to location, work experience, skills and internal equity considerations. The base salary is not inclusive of benefits or other incentives. A cover letter and resume are required to be considered for this position. New employees will be required to successfully complete a background check. Any communication to applicants relating to the Great Minds hiring process will only come from email addresses with the domains greatminds.org or greatminds.recruitee.com . If in the course of the application or hiring process with Great Minds you are contacted through another domain, are requested to provide banking or other sensitive information, or you note any other suspicious activity, please contact security@greatminds.org Great Minds is an equal opportunity employer. We will extend equal opportunity to all individuals without regard to race, religion, color, sex (including pregnancy, sexual orientation, and gender identity), national origin, disability, age, genetic information, or any other status protected under applicable federal, state, or local laws. Our policy reflects and affirms the organization’s commitment to the principles of fair employment and the elimination of all discriminatory practices. #LI-Remote