Performance Accountability Specialist

Description The Role The Performance Accountability Specialist (L6) is an individual contributor responsible for front-line support across the performance accountability process for under-performing non-contract salaried employees within assigned geography. This role directly supports managers through intake, triage, coaching, Plan for Improvement (PFI) administration, documentation, employee and manager communications, and exit processing when required. The role directly partners with people managers, HRBPs, Legal, and the Employee Relations Team to deliver consistent, fair, timely, and compliant outcomes aligned to global standards and local country requirements. What You'll Do Manage formal performance accountability cases end to end, including intake, documentation, tracking, milestone management, decisions, outcomes, and closure within established service levels. Coach and guide managers and HRBPs through the formal performance accountability process, including when to address issues informally, when to transition to the formal process, documentation expectations, and stakeholder roles. Draft, review, and quality-check PFIs, letters, case summaries, and supporting documentation using standard templates, SOPs, and country-specific guidance. Maintain accurate case records and system data to support reporting, audit readiness, process consistency, and follow-up actions. Support case intake and triage by assessing requests, prioritizing and routing work, and coordinating with Legal and regional SMEs where local requirements or works council considerations apply. Communicate clearly and professionally with managers, HR partners, and employees throughout the process, including supporting performance meetings, formal outcome communications, and required post-outcome actions such as separation or exit processing when applicable. Identify and escalate legal, reputational, employee relations, or process risks appropriately, while following all documentation, confidentiality, and compliance requirements. Contribute case insights, trends, and lessons learned to KPI and quality reviews, training, office hours, FAQs, and continuous improvement efforts. Required Qualifications Bachelor's degree in Human Resources, Business, Industrial/Organizational Psychology, or a related field, or equivalent experience in HR or Employee Relations. 3+ years of experience in HR, Employee Relations, Performance Management, or a related people function, including hands-on case management experience. Demonstrated ability to interpret and apply HR policies and performance management frameworks in a practical, consistent way. Experience using HRIS or case management tools, preferably Workday, to manage cases, maintain records, and support reporting. Strong written communication skills, including the ability to prepare clear, objective, and defensible performance documentation. Strong judgment, discretion, and integrity in handling sensitive employee matters, including ability to identify and assess potential risk in sensitive employment situations. Ability to manage multiple cases and deadlines in a fast-paced environment with strong attention to detail and follow-through. Collaborative approach and ability to work effectively across managers, HRBPs, Legal, and regional stakeholders. Preferred Qualifications 5+ years of HR or Employee Relations experience, including direct involvement in formal performance management, PFIs, or complex employee relations matters. Experience supporting multi-country or global populations, including familiarity with works councils or country-specific employment requirements. Experience working in a Center of Excellence or centralized HR operating model. Strong data orientation, including comfort reviewing case metrics, spotting trends, and identifying process improvement opportunities. Demonstrated ability to coach managers through difficult performance conversations with empathy, clarity, and accountability. Familiarity with