Licensed Customer Experience Specialist (P&C)

We’re looking for a proactive problem-solver with excellent communication skills and a deep commitment to customer satisfaction. This role is perfect for individuals who are enthusiastic, driven, empathetic, helpful by nature, patient, have a good sense of humor, and are a proficient writer. During your day-to-day at Lemonade you’ll be asked to provide next-level customer care to our customers, while working alongside (and learning from) some of the best talent in the tech and insurance industries. You’ll advocate for our community of customers while working with our product and engineering teams to maintain an award-winning level of service. We believe three things matter for every role at Lemonade: drive to push through challenges, efficiency that keeps standards high while moving fast, and adaptability that lets you pivot with data and AI insights. These aren't buzzwords, they're how we actually work. Enthusiasm about learning and adapting to the exciting world of AI – a commitment to exploring this field is a fundamental part of our culture. In this role you’ll - Utilize phone, email, and SMS channels to provide a best-in-class experience by adapting your style of support to meet each customer’s unique needs - Build customer confidence in our brand by showcasing a deep knowledge across our line of products - Identify and communicate critical pain points of our customer user experience to other stakeholders with a solution-oriented mindset - Bring our values to life in the way you interact with and build community across our teams and company What you’ll need - 1–2 years of insurance experience, or a college degree - A valid and active Property & Casualty (P&C) license - A valid and active NPN - Ability to quickly triage customer needs and problem solve - Strong communication skills, both written and on the phone - Empathy, patience, and an overall positive approach - History of working successfully and independently from home - Ability to work both independently and as part of a team - At Lemonade we welcome candidates who are enthusiastic about learning and adapting to the exciting world of technology and AI, as a commitment to ongoing growth in this field is a fundamental part of our culture - Ability to work in a remote environment This is a full-time role (based on a 40 hour work week) and schedules may vary based on business need. Schedule flexibility is required as we staff all hours of operations including nights and weekends. - New hires will have an initial 4-week onboarding curriculum, with a schedule of Mon-Fri 10am-7pm ET. - After onboarding, new hires will be assigned one of the following schedules: - Mon-Fri 9:00am - 6:00pm ET - Mon-Fri 10:00am - 7:00pm ET - Mon-Fri 11:00am - 8:00pm ET - Tue-Sat 9:00am - 6:00pm ET *Please note that we are unable to sponsor applicants for work visas **Unfortunately, we cannot consider applicants from these states; Colorado, California, Montana, Hawaii, Florida, New York, Illinois, Alaska, New Mexico and Puerto Rico Lemonade's US base hourly rate for this full-time position is $22.12 per hour plus equity + benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Speak to your recruiter to hear more about the specific pay range for your preferred location. ||#LI-Remote||