Benefits Specialist / Work From Home

Jacksonville, Florida (United States) We're looking for motivated, service-oriented individuals to join a growing remote team supporting working families with their benefit needs. In this position, you'll connect with individuals and families to help them understand available life, accident, and supplemental benefit programs. You'll provide information, answer questions, determine eligibility, and guide members through the enrollment process from the comfort of a virtual environment. The role is 100% remote, and comprehensive training is provided. Previous industry experience is not required. What You'll Do Connect with individuals who are seeking information about available benefits Respond to incoming client inquiries by phone and online Schedule and conduct virtual appointments Review benefit information and determine eligibility Learn about each client's individual needs and priorities Explain available options in a clear and professional manner Assist with applications, enrollment forms, and digital documentation Provide timely follow-up and respond to additional questions Maintain accurate and organized client records Develop positive, long-term relationships with the individuals you assist Participate in ongoing training and professional development Work closely with experienced team members to stay informed about current programs, procedures, and updates What We Provide 100% work-from-home environment Comprehensive training and onboarding Weekly compensation Performance-based bonuses and earning opportunities Competitive compensation structure Benefits available after three months Ongoing coaching and mentorship Career advancement opportunities Leadership and professional development Flexible work environment that supports greater work-life balance Who We're Looking For Industry experience isn't necessary. We're looking for individuals who are professional, dependable, comfortable communicating with people, and willing to learn. Strong candidates typically have good communication and listening skills, stay organized with appointments and follow-ups, and are comfortable working independently in a remote environment. If you're interested in helping families, developing valuable professional skills, and building a career with opportunities for continued growth, we encourage you to apply.