Last updated: September 15, 2025
Sample resumes and actionable advice for Claims Adjuster positions, covering entry, intermediate, and senior levels. Includes ATS tips, formatting guidelines, cover‑letter pointers, common pitfalls, and FAQs.
Jakarta, Indonesia
Enthusiastic insurance graduate with hands‑on internship experience processing personal‑line claims. Adept at data entry, basic policy interpretation, and delivering courteous support to claimants.
Claims Assistant (Intern)
PT Asuransi Sejahtera · Jakarta, Indonesia
Jun 2023 – Aug 2023
Bachelor of Business Administration – Insurance & Risk Management
Universitas Indonesia · Depok, Indonesia
2019 – 2023
Clear entry‑level focus
The résumé highlights internship duties and quantifiable results, showing readiness for a junior adjuster role.
Relevant academic foundation
A degree in insurance and risk management aligns perfectly with job requirements.
Add soft‑skill keywords
Include terms like "problem‑solving" and "active listening" to improve ATS matches.
Show technology familiarity
Mention any claims‑management software (e.g., Guidewire, ClaimCenter) you touched during the internship.
Bandung, Indonesia
Five years of experience underwriting and settling property‑damage claims for a national insurer. Proven ability to reduce turnaround time while maintaining compliance and customer satisfaction.
Claims Adjuster
IndoSure Insurance · Bandung, Indonesia
Jan 2021 – Present
Claims Analyst
Citra Asuransi · Jakarta, Indonesia
Jul 2018 – Dec 2020
Master of Science – Insurance & Risk Management
Universitas Gadjah Mada · Yogyakarta, Indonesia
2016 – 2018
Quantified impact
Metrics such as 28% faster settlements and $1.2M loss mitigation demonstrate tangible value.
Technology emphasis
Listing Guidewire and Power BI shows familiarity with industry‑standard tools.
Highlight leadership moments
If you mentored junior staff, add that to showcase progression toward senior roles.
Add soft‑skill descriptors
Keywords like "conflict resolution" and "stakeholder communication" improve ATS relevance.
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Singapore
Seasoned claims leader with 10+ years overseeing multi‑regional adjuster teams, driving process innovation, and delivering cost‑saving strategies for large‑scale insurers.
Claims Manager
Pacific Asia Insurance · Singapore
Mar 2019 – Present
Lead Claims Adjuster
Lionheart Reinsurance · Jakarta, Indonesia
Jan 2014 – Feb 2019
MBA – Finance & Risk Management
National University of Singapore · Singapore
2011 – 2013
Executive‑level achievements
Highlights such as AI adoption and multi‑million dollar savings illustrate senior‑grade impact.
Leadership depth
Mentoring record and cross‑regional team oversight reinforce readiness for director‑type roles.
Trim length for ATS
Focus on the most recent 10‑year window and keep bullet points under 120 characters each.
Add certifications
Include industry credentials (e.g., CPCU, AIC) to strengthen credibility.
While not always mandatory, certifications such as CPCU, AIC, or local insurance licenses boost credibility and improve ATS visibility.
Typically 8‑10 years of progressive claims experience, with demonstrated leadership or large‑loss handling, are expected for senior positions.
For claims roles, a reverse‑chronological layout is preferred because hiring managers look for clear career progression and measurable outcomes.
Mention industry‑standard platforms (Guidewire, ClaimCenter, SAP GRC) and any data‑analysis tools (Excel, Power BI, Tableau) you have used.
No. Salary discussions belong in the interview stage or a separate compensation note, not on the resume.