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Application Support Analyst Resume Examples and Templates

Junior Resume Example and Template

Rizky Pratama

Jakarta, Indonesia

rizky.pratama@email.com+62 812-3456-7890

Enthusiastic recent graduate with a foundation in Java, SQL, and ticketing systems. Adept at troubleshooting user issues and documenting resolutions, eager to support SaaS platforms.

Experience

Application Support Intern

TechBridge Solutions · Remote

Jun 2023 – Aug 2023

Handled 30+ daily tickets in ServiceNow, achieving a 92% first‑call resolution rate.
Verified data integrity by running SQL scripts and generating weekly audit reports.
Collaborated with senior engineers to replicate bugs in a test environment.

Support Technician

Campus IT Helpdesk · Bandung, Indonesia

Sep 2022 – May 2023

Provided on‑site assistance for Windows and macOS workstations across the university.
Created step‑by‑step knowledge‑base articles that reduced repeat calls by 15%.
Managed Active Directory accounts and password resets for 500+ users.

Education

B.Sc. Computer Science

Institut Teknologi Bandung · Bandung, Indonesia

2019 – 2023

Skills

ServiceNowSQL (MySQL, PostgreSQL)JavaWindows & macOS troubleshootingActive DirectoryTicket triageBasic scripting (PowerShell, Bash)DocumentationCustomer communicationTeam collaboration

What this resume is doing right

Clear entry‑level focus
The resume highlights beginner‑friendly tools and quantifies ticket handling, which resonates with junior hiring managers.

How could we improve this resume?

Add a project section
A brief description of a personal automation project would showcase initiative beyond coursework.

Mid‑Level Resume Example and Template

Dewi Lestari

Yogyakarta, Indonesia

d.lestari@email.com+62 813-9876-5432https://dewilstari.dev

Edit resume

Three years of experience delivering high‑availability support for cloud‑native applications. Proven ability to reduce incident resolution time and improve user satisfaction through proactive monitoring and process refinement.

Experience

Application Support Analyst

Nimbus Cloud Services · Remote

Jan 2022 – Present

Managed 150+ monthly incidents in JIRA Service Management, cutting average MTTR by 28% via automated root‑cause scripts.
Implemented Splunk dashboards that identified recurring performance bottlenecks, leading to a 12% improvement in SLA compliance.
Mentored a team of four junior analysts, conducting weekly knowledge‑share sessions and performance reviews.

Technical Support Engineer

FinTech StartUp X · Remote

Mar 2020 – Dec 2021

Supported a suite of micro‑services built on Docker and Kubernetes, handling 200+ tickets per month.
Automated deployment roll‑backs using Bash and Ansible, reducing manual effort by 40 hours quarterly.
Coordinated with product owners to prioritize bug fixes, increasing customer NPS from 68 to 82.

Education

B.Sc. Information Systems

Universitas Gadjah Mada · Yogyakarta, Indonesia

2015 – 2019

Skills

JIRA Service ManagementSplunkDocker / KubernetesBash & AnsibleSQL (PostgreSQL, MS SQL)REST API troubleshootingIncident ManagementProcess AutomationCustomer SuccessMentoring

What this resume is doing right

Strong metrics
Quantified achievements (MTTR, SLA, NPS) give a clear picture of impact.

How could we improve this resume?

Condense bullet count
Limit each role to three bullets; currently some exceed the guideline.

1. How to write a Application Support Analyst resume

How to craft an Application Support Analyst resume

Lead with a concise summary that mentions years of experience, key platforms (e.g., ServiceNow, JIRA), and a measurable achievement.
Show impact with numbers – MTTR, SLA, tickets resolved, NPS improvement, etc.
Group similar technologies under a Skills block; keep it to 8‑10 terms.
Structure experience chronologically, limiting each role to three bullet points that focus on problem‑solving, automation, and collaboration.
Add a single education line unless you have certifications that directly relate to the role.

2. ATS-optimized resume examples for a Application Support Analyst

ATS‑friendly checklist

Use standard headings: Summary, Experience, Education, Skills.

Stick to plain fonts and avoid tables or graphics.

Include exact keywords from the job posting (e.g., ticketing system, incident management, SQL).

Save the file as .docx or PDF with searchable text.

Keep contact information at the top, no headers/footers that might be stripped.

Application Support Analyst Resume Examples and Templates

Junior Resume Example and Template

Rizky Pratama

Experience

Education

Skills

What this resume is doing right

How could we improve this resume?

Mid‑Level Resume Example and Template

Dewi Lestari

Experience

Education

Skills

What this resume is doing right

How could we improve this resume?

1. How to write a Application Support Analyst resume

How to craft an Application Support Analyst resume

2. ATS-optimized resume examples for a Application Support Analyst

ATS‑friendly checklist

3. Application Support Analyst resume formatting and design

Clean formatting tips

Browse remote Application Support Analyst jobs

Loker Dollar Plus

Senior Resume Example and Template

Arif Hidayat

Experience

Education

Skills

What this resume is doing right

How could we improve this resume?

4. Cover letter for a Application Support Analyst

Quick cover‑letter outline

5. Mistakes to avoid in a Application Support Analyst resume

Common pitfalls to avoid

6. FAQs about Application Support Analyst resumes

Do I need to include certifications?

How many years of experience qualify as ‘mid‑level’?

Should I list every ticketing system I’ve used?

Is it okay to show remote work experience?

What if I have a career gap?

7. Key takeaways for an outstanding Application Support Analyst resume

TL;DR