Operations Associate

We’re looking for an Operations Associate who thrives in a fast-moving environment where no two days look the same. This role is perfect for someone who loves figuring things out, jumping into new challenges, and helping teams run smoothly behind the scenes. You should be comfortable stepping up to lead projects when needed and stepping down to support others when necessary. This is a high-trust role, you’ll be exposed to confidential information and work closely with leadership, so discretion and good judgment are essential. An enthusiasm for AI and new technology is a must, as we constantly explore new tools and ways to automate and improve how we work. Who we are Lightdash is the first Agentic BI platform for modern data teams. Instead of manually building and maintaining dashboards, use AI to build and manage your analytics so your team can focus on strategy while the business gets trusted, self-serve insights. We are backed by top VC firms and work with customers like Workday, Octopus Energy and many others. How we work at Lightdash - We build in public. Open source means moving fast with shared context. - We challenge problems, not people. No blame, just solutions. - We’re highly collaborative. Independent, but we win as a team. - We bias hard toward impact. We’d rather ship the wrong thing quickly and learn, than waste weeks polishing what nobody needs. What you'll work on Growth Team Support - Own conference logistics end-to-end: sourcing and booking venues, negotiating contracts, coordinating with design on booth fit-out, organising merch, and planning side events for customers and prospects. - Help run customer events such as community meetups, executive dinners for prospective customers, and celebratory dinners with key enterprise customers. - Build and manage a gifting program with marketing and sales: identify suppliers, test products, and organise delivery logistics. - Document best practices and preferred suppliers (vendors, restaurants, hotels, airlines, etc.) so the team can move faster over time. Team Building & Culture - Organise team offsites and retreats. - Coordinate travel for team onsites and events. - Help celebrate birthdays, life milestones, and company milestones. Office Management - Help make our London office feel like home. - As we grow, support opening and setting up new offices in other cities and countries. Operational Excellence - Identify opportunities to improve operational processes. - Develop best practices, automations, and internal playbooks to help the company run more efficiently. Executive Support - Provide light executive assistance to the founders, including coordinating meetings and travel. - Assist with various ad-hoc operational tasks and special projects.