Senior Proactive Support Operations Specialist

CO Salary Range: USD 76,000.00 - 136,730.00 per year Job Requisition ID # 25WD93781 Proactive Support Operations Specialist We are looking for a Proactive Support Operations Specialist to help drive execution, alignment, and delivery across our Proactive Support organization. In this role, you will operate at the center of our organization, working closely with leadership and cross-functional teams to turn strategy into execution. You will help plan and track key initiatives, coordinate across teams, and ensure priorities move forward with clarity and momentum. This is a high-impact role for someone who thrives in a fast-paced environment, enjoys solving complex problems, and is comfortable working across multiple stakeholders. This role reports to the Operations Manager and plays a critical role in ensuring our organization operates effectively at scale. What You Will Do • Drive execution of key initiatives and programs, ensuring clear milestones, ownership, and follow-through from planning through delivery • Partner with leadership to translate strategic priorities into actionable plans and coordinated workstreams • Coordinate across multiple teams and stakeholders (e.g., Technical Account Management, Predictive Support, Customer Reliability, Diagnostics) to ensure alignment and progress • Identify risks, dependencies, and blockers early, and proactively drive resolution to keep initiatives moving forward • Support planning and prioritization cycles, helping leaders stay focused on the highest-impact work • Establish and maintain clear tracking of initiatives, deliverables, and outcomes, ensuring visibility across stakeholders • Facilitate alignment discussions and working sessions to drive decisions and keep cross-functional efforts on track • Improve processes and ways of working by identifying inefficiencies, reducing friction, and introducing scalable approaches • Help maintain a strong operational rhythm, ensuring decisions and actions are captured and followed through • Act as a connector across the organization, bringing the right people together to solve problems and drive outcomes • Ensure accountability by following up on commitments and helping teams stay aligned to priorities What We're Looking For • Experience in operations, program coordination, or project delivery in a cross-functional environment • Strong organizational and prioritization skills, with the ability to manage multiple initiatives simultaneously • Excellent communication and stakeholder management skills • Ability to work effectively with senior stakeholders and leadership teams • Strong problem-solving mindset with attention to detail How You Work • Proactive and ownership-driven, you take initiative and move work forward without waiting for step-by-step direction • Comfortable with ambiguity, you can take loosely defined problems and turn them into structured plans • Flexible and solution-oriented, you are willing to step outside your formal scope to get things done • Strong at managing up, you anticipate needs, surface risks early, and help leaders stay aligned • Connector, you build relationships across teams and bring people together to drive outcomes Minimum Qualifications • 3-5+ years of experience in operations, program coordination, or similar roles • Proven ability to manage multiple priorities and deliver results • Experience working in cross-functional environments • Strong written and verbal communication skills Preferred Qualifications • Experience in Customer Success, Support, or SaaS/technology environments • Experience supporting organizational transformation or change initiatives • Familiarity with tools such as Airtable, Jira, or similar Why This Role Matters As we evolve toward a more proactive, outcome-driven support model, strong execution and coordination are critical. This role ensures that strategy translates into action, teams stay aligned, and we deliver meaningful impact for our customers at scale. Our Values We operat