Senior Manager, Project and Program Management - PMO

Who are we? Equinix is the world's digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future. A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You'll work across teams, influence key decisions, and help shape the path forward. You'll find belonging, purpose, and a team that welcomes you-because when you feel valued, you're empowered to do your best work. Job Summary This role is a senior individual contributor within the PMO, responsible for leading large, complex, strategic programs and driving PMO maturity, standardization, and best practices across the Americas. The role will act as a coach, mentor, and capability builder for project and program managers, ensuring consistent execution of projects aligned with industry best practices. This position requires a strong technical perspective in project management, bringing proven experiences to elevate PMO methodologies, improve delivery consistency, and enable global visibility of the project portfolio. Responsibilities PMO Strategy & Planning Contribute to and refine PMO methodologies, frameworks, and standards Support development and execution of strategic programs and initiatives across the Americas Establish and standardize end-to-end project lifecycle practices Project/Program Oversight Support and guide delivery of complex, strategic programs across the region, ensuring alignment with defined methodologies, standardized processes, and governance frameworks Drive consistency, quality, and accountability across projects by enabling project managers to execute with discipline, adhere to best practices, and deliver against established standards Smartsheet Leadership (Critical) Act as a Smartsheet subject matter expert supporting project portfolio Partner with the Smartsheet administrator to - (Drive adoption and scalability, build dashboards, workflows, and reporting frameworks, ensure data consistency and portfolio visibility) Support development of global templates and standardized reporting models PM Capability Building (Training, Coaching & Mentoring) Serve as a coach, mentor, and advisor to project and program managers Provide guidance on - (Stakeholder management, risk and issue management, proactive project planning, managing complex conversations and escalations Design and deliver training, playbooks, and enablement programs Drive consistency in how projects are managed across the PMO Stakeholder Management Build strong relationships with regional and global stakeholders across Americas, EMEA, and other regions Collaborate cross-functionally to ensure alignment on processes, tools, and delivery standards Influence stakeholders to adopt standardized PM practices and tools Communications Develop and standardize clear, executive-ready communication frameworks, including communication plans, status reporting, and leadership presentations (PowerPoint) to ensure alignment across regional and global stakeholders Enable consistent, effective communication practices across the PMO, coaching project managers to engage stakeholders proactively and convey complex project information clearly Continuous Improvement & PMO Maturity Collaborate cross-functionally and with global counterparts to optimize tools and processes Drive initiatives to improve PM maturity and operational excellence Bring external insights and industry best practices to continuously evolve the PMO Support creation of a centralized, global portfolio view Qualifications Typically, 10+ years of experience in project/program management or PMO roles Proven experience driving PMO transformation, standardization, or capability building initiatives Strong, hands-on expertise in Smartsheet, including building dashboards, workflows, and report