Retirement Counselor Team Manager - Virtual

Our Story At Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to "Be Alight." We are passionate about connecting purpose with impact. Alight empowers clients to build a healthier and more financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, navigation, and absence management. Our Benefits With a comprehensive total rewards package, Alight offers programs and plans that support your mind, body, wallet, and life. Benefits include health, dental and vision coverages starting Day One. Additionally, Alight colleagues enjoy wellbeing programs, retirement plans with contribution matching, generous time off, parental leave, continuing education, and career growth opportunities - all within a thriving global organization. Flexible Working So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and "Top 100 Company for Remote Jobs" 6 years in a row. Great Place to Work Thanks to the work of every colleague, Alight has received multiple awards of recognition including "Great Place to Work" for the past 7 years and Fortune's "Best Companies to Work For." To learn more about our company culture and awards Click Here. If you, Champion People, seek to Grow with Purpose, and embody the meaning of Be Alight - We invite you to join our team! Learn more at careers.alight.com . About the Role Lead a team of Retirement Counselors responsible for providing retirement account and distribution support as well as supporting overall financial education counseling. Responsibilities Overseeing and developing a team of Retirement Counselors. Creating supervisory procedures for retirement and distribution team and ensuring regulatory policy adherence. It also includes overseeing client interactions to ensure compliance. Serving as escalation point and liaison between the sub-advisor, Clearing agent, corporate clients, and members. Developing and implementing comprehensive measurement and reporting systems to ensure the highest levels of customer satisfaction. Developing, maintaining, and reviewing a comprehensive measurement of Retirement Counselor performance goals. Managing and continuously improving client service delivery and processes. Servicing participants by taking inbound and making outbound calls as needed for escalations and other situations. Requirements Have experience in financial services/retirement plan benefits arena (7 years). Have Series 7 and 66 securities licenses. Series 9/10 or 24 must be acquired within 6 months. Have advanced knowledge of mutual funds, ETFs and employer sponsored retirement plans. Have proficiency in managing/coaching others (3 years) in a Call Center environment. Have intermediate compliance, regulatory and legislative knowledge in investment advice and overall financial management. Have experience with creating and maintaining audit and compliance procedures (2 years). Have intermediate knowledge of Managed & self-directed accounts, and the Delivery Model and the market that it's delivered into. H ave ability to speak Spanish is highly recommended. Application and Interview By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. Alight requires all virtual interviews to be conducted on video. Please be aware that Aligh