Level 1 Support

Algora Talent is a VA placement agency hiring on behalf of a client. We are looking for an experienced IT Service Desk VA for an immediate placement. This is a full-time remote role. What the role involves: \- Monitor and respond to service desk tickets, email queues, and phone support \- Level 1 and Level 1.5 incident/request management through to resolution \- Triage, classify, route, and escalate tickets per SLA requirements \- ServiceNow or similar ticketing platform experience \- Password resets, MS Office support, Windows troubleshooting \- Single point of contact for users on problems, incidents, and requests What we are looking for: \- IT degree or equivalent practical experience \- BPO or service desk background preferred \- Familiar with ITIL ticket management process \- Strong English communication — written and verbal \- Available Sunday 9am–4pm EST and flexible on shift coverage \- Reliable internet and quiet workspace Rate: Competitive — discuss on application Payment: Wise or PayPal To apply: DM me with your background, tools you have used, and your availability. No lengthy cover letters — just tell me your experience and what ticketing systems you have worked with.