Implementation Consultant - Strategic Accounts

Lightspeed is looking for a Strategic Implementation Consultant to help high-value hospitality clients in the Benelux successfully implement our POS and SaaS solutions. If you’re passionate about hospitality tech, project management, and delivering real impact for enterprise customers, we want to hear from you! Your Role: - Lead end-to-end onboarding and implementation for strategic and enterprise clients - Deliver a white-glove, high-touch experience - Plan, coordinate, and execute go-lives, on-site training, and support - Act as a trusted product and technical advisor - Partner with Sales, Customer Success, and Support teams to resolve escalations - Keep clients engaged, satisfied, and transactional through proactive follow-ups - Maintain clear implementation documentation and process guides What We’re Looking For: - Experience in B2B, client-facing roles - Background in hospitality, retail, or project management - Fluent in Dutch (spoken & written), French is a plus - Strong communication and presentation skills Nice to Have: - Experience with POS or SaaS platforms - Understanding of SaaS customer lifecycle and sales processes Why Join Lightspeed: - Work with top experts supporting our Strategic hospitality clients - ability to travel international - High autonomy, flexible work culture, and remote options - Build and support high-traffic, global-scale products - Access to modern tech, continuous learning, and career growth - Competitive benefits & perks, including equity - Be part of a fast-growing, inclusive, high-impact tech company 💡 Ready to shape the future of hospitality tech in Belgium? Apply now and make an immediate impact! To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes. Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. WHERE TO FROM HERE? Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here https://www.lightspeedhq.com/careers/. Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs. WHO WE ARE: Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks. Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries. Lightspeed handles your information in accordance with our Applicant Privacy Statement https://www.lightspeedhq.com/legal/applicant-privacy-statement/.