Customer Enablement Specialist

CreatorIQ is the operating system for creator-led growth trusted by more than 1,300 global brands and agencies. We’re on a mission to make businesses more human, and humans more impactful. We operate by our values — be intentional, pursue excellence every day, embrace the journey together, and be a good human — every day. CreatorIQ has earned the title of best companies to work for in multiple programs, including BuiltIn LA and NY. It’s been named a Fastest-Growing Company in North America on the Deloitte Technology Fast 500™ for four years, was named a leader in IDC MarketScape: Worldwide Influencer Marketing Platforms for Large Enterprises in 2025, was named a Leader by The Forrester New Wave™: Influencer Marketing Solutions, and has been consistently recognized by G2 as a Leader, and is rated 5 stars on Influencer MarketingHub. We operate in a flexible work model that combines both in-person and remote work to boost collaboration, enhance innovation, and adapt to individual work styles. We're seeking passionate, innovative minds to join our journey. Be a part of our dynamic team and let's transform the industry together! CUSTOMER ENABLEMENT SPECIALIST CreatorIQ is looking for a Customer Enablement Specialist to deliver high-impact customer training and customized enablement for current customers. This is an individual contributor role focused on executing scaled customer training and self-service customer onboarding. Customer Enablement Specialists are platform experts who deliver live training,, and ensure customers have dedicated, use-case-driven education resources that support adoption between training sessions. Employment Type : Full time Employment Contract Only In this role, you’ll get to: Deliver Scaled Customer Training (1:Many) • Deliver live and virtual trainings covering platform fundamentals, features, and best practices. • Support global webinar programs, office hours, and recurring training cadences. • Use standardized curriculum and materials to ensure consistent delivery quality. • Adapt sessions to different customer audiences and experience levels. • Collect and share training feedback to inform curriculum improvements. Support Curriculum & LMS Execution • Deliver training using defined curriculum and learning paths. • Use the LMS for enrollments, session logistics, and engagement tracking. • Identify content gaps and escalate needs to Product Education. Act as a Platform & Enablement Expert • Maintain deep expertise in the CreatorIQ platform. • Stay current on new features and releases. • Provide enablement insights to Product, CS, and Support teams. As time progresses and role matures, additional responsibilities may include: Deliver SAG Recurring Enablement Services • Assist in delivering customized training sessions aligned to SAG customer workflows and goals. • Partner with the Senior Customer Enablement Specialist on scheduling and prioritization. • Build trusted relationships with SAG stakeholders through polished delivery. Execute Customized Help Centers & Customer Playbooks • Build and maintain customer-specific Help Centers for SAG customers. • Translate standard product documentation into use-case-specific guidance. • Customize articles using customer workflows, configurations, and screenshots. • Ensure customers have a centralized, tailored education hub. • Maintain Help Center content as product features or workflows change. Who you are and what you’ll need for this position: • 1+ years experience in customer enablement, training, implementation, or CS in SaaS. • Proven experience delivering live customer training. • Strong written communication and documentation skills. • Comfort balancing standardized and customized enablement. • Highly organized and execution-focused. Nice to have: • Familiarity with LMS and knowledge base platforms. • Experience supporting enterprise customers. What you will get from us: - People: work with talented, collaborative, and friendly people who love what they do. - Guidance: utilize our learning platform to fully get the training and tools you’ll need to become successful here from your first day with us. - Surprise meal stipends: work from home can’t stop the enjoyment of someone else making a meal for you! - Work/life harmony: 26 days vacation, floating and set holidays, wellness allowance, and paid parental leave. - Medical insurance, life insurance, and business travel insurance - Stock options as part of our equity-sharing program. - Comprehensive perks program providing stipends for cell phone and internet, home office setup, mental wellness, professional development and tuition reimbursement, plus occasional company-funded meal opportunities throughout the year. Who we are: CreatorIQ is the operating system for creator-led growth. Trusted by more than 1,300 global brands and agencies—including Burson, Delta Air Lines, Google, LVMH, Nestlé, and Sephora—CreatorIQ unifies creator marketing across paid, owned, earned, commerce, and community into one seamless, enterprise-grade ecosystem. With industry-leading intelligence infrastructure, rigorous compliance and security standards, and integrations with Meta, Snapchat, TikTok, YouTube, and more, CreatorIQ empowers brands and agencies to harness the creator economy as a strategic growth engine. CreatorIQ is a global company headquartered in Los Angeles with offices in Austin, New York, San Francisco, London, Manila, and Warsaw. Learn more at http://www.creatoriq.com/www.creatoriq.com http://www.creatoriq.com and follow us on LinkedIn https://www.linkedin.com/company/creatoriq and Instagram https://www.instagram.com/creatoriq. At CreatorIQ, we believe that diversity is the key to unlocking our full potential. We are committed to fostering an inclusive, equitable, and empowering work environment where everyone can thrive, regardless of race, ethnicity, gender, sexual orientation, age, religion, disability, or any other characteristic that makes us unique. By embracing our core values of being intentional, pursuing excellence every day, embracing the journey together, being a good human, and staying focused on what’s important, we create an atmosphere that promotes collaboration and growth. Join us to celebrate differences, innovate together, and be a part of a business that is disrupting the marketing industry. Compensation, benefits, and beyond: We understand that a comprehensive benefits package plays a significant role in your overall compensation. To gain more insight into the various components of our total compensation, we invite you to review our benefits and perks https://creatoriq.notion.site/What-you-ll-get-from-us-at-CreatorIQ-Poland-EU-84ac509311bc40ee835cc56b9b451c1f?pvs=4. AI Transparency Notice We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications and note taking during interviews. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please refer to our Global Candidate Privacy Notice https://creatoriq.notion.site/Global-Candidate-Privacy-Notice-1f29bdd3fbd98069a1e2eb6acefb3acf.