Business Line Manager - Swap

About Ledger We’re a team of experts pushing the limits of what’s possible, united by our common goal to unlock true freedom through digital ownership, making technology accessible for all. We believe in a world where users, creators and enterprises manage their value with ownership and freedom. Our curiosity drives us to innovate, empowering individuals on a global scale. We believe change is constant and our team moves forward as one, with a culture of problem-solving where every employee is empowered and supported to challenge tradition and create solutions. Our mission is simple: to make self-custody accessible and give people the keys to their own financial futures. If you want to make a true impact, we want you to join us at Ledger. At Ledger, we’re proud to be the global platform for digital assets and Web3, with over 20% of the world’s crypto assets secured through our Ledger devices. With our headquarters in Paris, and offices in Vierzon, Grenoble, Montpellier, London, Portland, Geneva, Zurich and Central Singapore, we have a team of around 600 professionals developing a variety of products and services to enable individuals and companies to securely buy, store, swap, grow and manage crypto assets – including the Ledger hardware wallets line with more than 7.5 millions units already sold in 200 countries. The mission of the Business Line Manager, Swap is to own and grow the Swap business line end to end: its revenue, its economics, its partner ecosystem, and above all the net rate Ledger delivers to users on every trade. You are the single accountable owner of Swap performance, operating with a Business Manager mindset over a business you run primarily through external providers and cross-functional partners rather than a large direct team. What you’ll be doing: - Business Line Ownership & Revenue Delivery: Full accountability for Swap revenue, take rate, and volume. Building and defending the forecast, understanding every driver of week-over-week movement, and acting on it. - Net Delivered Rate as North Star: Owning the competitiveness of the in-wallet quote experience - quote quality and execution slippage combined. Keeping the competitive quote auction healthy and holding partners to their execution commitments. - Partner Management & Business Development: Managing, growing, and negotiating with the swap partner bench across CEX-swap, DEX-aggregator, and on-ramp providers - on pricing, coverage, routing eligibility, execution quality, and co-marketing. Managing concentration risk, building substitutability, and onboarding new providers to close coverage and cross-chain gaps. - Operational Excellence & Observability: Running the business line with rigour - incident management, error-rate reduction, quote and performance monitoring, and coverage reporting. Protecting the perfect run of existing partners and features is job one. - Analytical Leadership: Being the definitive source of truth on Swap. Querying data directly, sizing opportunities and risks quantitatively, and translating analysis into decisions and partner conversations. - Cross-Functional Delivery: Driving execution across Product, Technology, Finance, Legal, Pricing, and Marketing to ship improvements and resolve issues outside your direct reporting lines. - Market Insight: Maintaining a sharp understanding of the swap and on/off-ramp competitive landscape, provider economics, and cross-chain and DEX-native dynamics to inform positioning and the partner roadmap. What we’re looking for: - Ownership mindset: Demonstrated ability to own a business line, product, or revenue stream end to end, making holistic, data-driven decisions across strategy, commercial, and operations. - Exceptional quantitative skills: Strong track record of using data and metrics to drive decisions. Comfort querying data directly (SQL / Snowflake experience a strong plus). - Commercial & business development experience: Proven results negotiating and managing external partners on pricing, terms, and performance. Sales or BD experience is highly valued. - Operational excellence: Evidence of running something with rigour - managing operational risk, reducing errors, and optimising conversion or engagement. - Influence in a matrixed organisation: Proven ability to align resources and drive complex cross-functional initiatives without direct authority. - Consumer fintech / service-revenue background: Experience in a high-volume transactional or service-revenue business is highly desirable. Fintech or equivalent service experience is a must. - Digital assets: Crypto experience is a strong plus. - AI: Strong appetite for what AI can bring to analysis and operations is a must. - Total English fluency: Role is based in Paris; French is not a prerequisite. At Ledger, we are dedicated to continually investing in our employees which is why we offer more than just salaries; we provide comprehensive compensation packages that include a wide range of benefits. Here are some of the benefits you can look forward to: - Flexible work options - Our hybrid policy allows employees to work from home up to 3 times per week - Health & Wellness support - Health and Life Insurance. - Financial growth opportunities - Employees can become shareholders in Ledger as well as other financial benefits depending on your country of work. - Commuter allowance - Ledger offers a commuter allowance to contribute to your preferred means of transportation. - Learning & Development - A comprehensive suite of training solutions providing a personalised learning experience for every employee. For regionally specific benefits, your Talent Acquisition contact will be able to provide you with more information. We’re committed to building an inclusive hiring process. If you need any adjustments or accommodations, just let us know, we’ll do our best to support you.