Business Analyst (Automation / AI)

We are looking for an Automation / AI Business Analyst who enjoys solving problems and working with both business and technical teams. You will help identify opportunities to improve processes using automation and AI solutions. You will partner with Product, Operations, and Technology teams to understand needs, document requirements, and support the delivery of practical, easy-to-use solutions. This is a great opportunity for someone with strong analytical skills, curiosity about AI, and a collaborative mindset who wants to make a meaningful impact. You will report to the Director Service Management. Responsibilities Work with teams to understand current processes and identify opportunities for automation and AI improvements Help define and evaluate use cases for automation and AI, ensuring they align with business goals Translate business needs into clear and simple requirements, including workflows and data needs Create and maintain documentation such as process maps, use cases, and data flows Collaborate with product and engineering teams to support design, testing, and rollout of solutions Support tracking of automation initiatives and follow established governance and best practices Bachelor's degree or equivalent practical experience 2–4 years of experience in a Business Analyst or similar role Exposure to automation, workflow improvement, or AI-related projects Experience with technical concepts such as APIs, data structures, and system integrations Familiarity with AI or automation tools (such as conversational AI, intelligent agents, or low-code platforms) Strong communication, problem-solving, and collaboration skills, with experience working with Agile teams Benefits/Perks: Great compensation package and bonus plan Core benefits including medical, dental, vision, and matching 401K Flexible work environment, ability to work remote Flexible time off including volunteer time off, vacation, sick and 12-paid holidays Explore all our exciting benefits here: https://yourexperianbenefits.com/cand-index.html At Experian, our people and culture set us apart. We're deeply committed to creating an environment where everyone feels they belong and can excel. From inclusion and authenticity to work/life balance, development, wellness, collaboration, and recognition, we focus on what truly matters. Our people-first approach has earned us global recognition: World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ 2025 in 26 countries, and Glassdoor Best Places to Work 2024, among others. Want to see what life at Experian is really like? Explore Experian Life on social or visit our careers site. Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job-related skills, experience, and education. You will be also eligible for a variable pay opportunity. Experian is proud to be an Equal Opportunity Employer for all groups protected under applicable federal, state and local law, including protected veterans and individuals with disabilities. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity. #LI-Remote This is a remote position.