Account Manager, Commercial

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization. To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture. If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you. WHAT WE’RE LOOKING FOR As part of the Braze Account Management Team, you will be the commercial owner of a portfolio of Braze’s growth customers, ensuring they are maximizing value through the use of our technology. This is an opportunity to bring your skills as a consultant, business analyst, project manager, and sales professional to work with leading brands and expand your knowledge of multi-channel consumer engagement, mobile marketing automation, APIs, and analytics. The ideal candidate will have at least 3 years experience renewing and expanding existing SaaS solutions contracts to clients in a variety of different verticals where typical deal size ranges from $25k - $500k/year. Ideally, your product sales experience focuses on selling email, analytics, CRM, marketing automation, and/or content marketing solutions. Prior experience should include collaboration with Customer Success and Marketing/Sales Enablement teams, including input into the lead generation process. WHAT YOU'LL DO Own the commercial relationship, empowering Braze utilization and value, resulting in achieving upsell and renewals targets Acquire and maintain best-in-class product knowledge and industry trends Proactively analyze customer product usage and identify growth opportunities Effectively communicate customer feedback to the Braze product team Cross-department collaboration, including but not limited to Success, Sales, Product, Legal, and Marketing Coordinate resources to drive feature adoption Work with Account Executives and other Success Partners to seamlessly transition clients from pre-sales, through onboarding, and into ongoing Service usage WHAT YOU HAVE Drive, intellectual curiosity, and a relentless commitment to excellence Background in SaaS sales for Mobile and/or Marketing Technology Proven success navigating organizations and the ability to quickly identify decision makers and the decision-making process for Braze’s SMB customer segment Outstanding verbal, written, and stand-up presentation skills Prior experience with Salesforce.com CRM, or other CRM used to manage the sales pipeline Excellent organizational skills and time management abilities The capacity to handle multiple competing priorities Proven ability to quickly get up to speed on new cloud apps and tools An accomplished networker in your daily life through social media and other mediums Up-to-date on digital trends, especially in the mobile, web, and email space Intermediate to advanced knowledge of MS Office Suite (Word, Excel, PowerPoint). For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $68,100 and $94,600/year, with an expected On Target Earnings (OTE) between $136,200 and $189,100/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and