GTM Engineering Intern (Customer Success & Agentic AI)

Who are we? Equinix is the world's digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future. A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You'll work across teams, influence key decisions, and help shape the path forward. You'll find belonging, purpose, and a team that welcomes you-because when you feel valued, you're empowered to do your best work. Role Overview The GTM Engineering Intern will occupy a specialized technical role dedicated to bridging the gap between Customer Success strategy and autonomous execution. This position focuses on the design and deployment of Agentic AI -systems capable of reasoning, utilizing tools, and executing multi-step workflows with minimal human intervention. You will be responsible for moving the organization beyond simple chatbots toward "Autonomous Success Agents" that drive renewals and expansions and operational scale through sophisticated automation and the Microsoft Copilot ecosystem. Core Responsibilities 1. Agentic AI & Autonomous System Development Agentic Development: Design and implement multi-agent systems using Microsoft Copilot Studio and Microsoft Power Automate that can autonomously research customer health, reason through complex account signals, and initiate corrective actions. Tool-Use & Function Calling: Develop and configure "skills" or "plugins" that allow AI agents to interact directly with internal APIs, databases, and GTM tools (e.g., Clay, Salesforce, Slack) to perform tasks such as updating account plans or triggering renewal sequences. Reasoning Loops: Build and refine agentic reasoning loops (e.g., Chain-of-Thought or ReAct patterns) to ensure AI-driven automations provide high-accuracy outputs in complex, non-linear Customer Success scenarios. 2. Workflow Engineering & Orchestration End-to-End Automation: Identify manual bottlenecks in the customer lifecycle and architect end-to-end automated solutions that integrate disparate data sources (Product, CRM, Support) into a unified execution layer. Data Grounding: Ensure all agentic workflows are grounded in "live" customer data, utilizing Retrieval-Augmented Generation (RAG) and data orchestration platforms like Clay to maintain context and relevance. System Resilience: Implement monitoring and "Human-in-the-loop" (HITL) checkpoints to ensure autonomous agents operate within defined guardrails and align with brand sentiment. 3. Commercial Impact & Strategy Revenue Engineering: Align automation projects with commercial outcomes, specifically focusing on increasing CSM "books of business" capacity and identifying expansion opportunities through automated intent signals. Strategic Prototyping: Rapidly prototype customer-facing agents that can autonomously assist in technical onboarding or product adoption milestones, reducing the time-to-value for the end-user. Why Join Equinix? We pride ourselves on our Global Internship Program , an immersive experience designed to kick-start your career and set you up for long-term success. You will: Work on real business challenges Contribute to projects that directly support Equinix's global operations and technology platforms. Be supported throughout your journey Receive mentorship from your manager, UX subject matter experts, an assigned buddy, and a formal intern mentor. Participate in curated learning experiences Engage with senior leaders, participate in professional workshops, and build global connections. Gain global recognition Present your work through Equinix's Global Ideas Competition ("Shark Tank") to a worldwide audience. Required Qualifications Currently pursuing a BS or MS in Computer Science, Artificial Intelligence, Robotics, or a related quantitative field in their penultimate