Bendera Indonesia

Contoh dan Template Resume Client Success Manager

Contoh Resume Junior

Raka Putra

Jakarta, Indonesia (Remote)

raka.putra@email.com+62 812-3456-7890

Enthusiastic graduate with a knack for building client relationships and solving problems quickly. Skilled in onboarding, ticket handling, and using CRM tools to keep customers happy.

Experience

Client Success Intern

BrightWave Solutions · Remote

Jun 2023 – Aug 2024

Supported onboarding of 30+ SaaS customers, guiding them through setup and first‑week check‑ins.
Tracked support tickets in Zendesk, achieving a 96% on‑time resolution rate.
Collected feedback via NPS surveys and reported trends to the senior success team.

Customer Support Representative

Kreasi Digital · Jakarta, Indonesia

Jan 2022 – May 2023

Answered inbound queries via email and live chat, maintaining an average CSAT score of 4.7/5.
Created knowledge‑base articles that reduced repeat questions by 22%.
Collaborated with product engineers to reproduce and prioritize bugs.

Education

B.Sc. Computer Science

Universitas Indonesia · Depok, Indonesia

2018 – 2022

Skills

ZendeskHubSpot CRMNPS analysisGoogle WorkspaceBasic SQLCustomer onboardingTicket triageTechnical documentationEnglish (fluent)Indonesian (native)

What this resume is doing right

Clear, concise summary
The opening paragraph quickly tells recruiters what you do and why you’re a good fit.
Quantified achievements
Numbers such as 96% resolution rate and CSAT 4.7 make the impact tangible.

How could we improve this resume?

Add a professional headline
A one‑line headline (e.g., “Client Success Associate | SaaS Onboarding Specialist”) boosts keyword matches.
Showcase soft‑skill examples
Briefly mention empathy, active listening, or conflict resolution to round out the profile.

Contoh Resume Mid-Level

Siti Arini

Bandung, Indonesia (Remote)

siti.arini@email.com+62 813-9876-5432https://sitiarini.dev

Edit resume

Results‑driven professional with 4+ years of experience steering SaaS client lifecycles, upselling, and cross‑functional collaboration. Proven ability to boost renewal rates and customer advocacy.

Experience

Client Success Manager

Nimbus Cloud · Remote

Mar 2021 – Present

Managed a portfolio of 60 enterprise accounts, growing ARR by 18% through upsell campaigns.
Implemented a health‑score dashboard in Gainsight, reducing churn from 9% to 5% in one year.
Led quarterly business reviews that increased Net Promoter Score from 38 to 52.

Customer Success Analyst

TeknoWave · Jakarta, Indonesia

Feb 2019 – Feb 2021

Analyzed usage data to identify at‑risk clients, triggering proactive outreach that saved $120K in churn.
Co‑created onboarding playbooks adopted by the whole support team, cutting time‑to‑value by 30%.
Partnered with product and sales to launch a referral program, generating 15% of new pipeline.

Education

BBA, Marketing

Binus University · Jakarta, Indonesia

2014 – 2018

Skills

GainsightSalesforceChurn analysisUpselling & cross‑sellingData visualization (Tableau)Customer journey mappingContract negotiationPublic speakingEnglish (fluent)Indonesian (native)

What this resume is doing right

Strong impact metrics
Revenue growth, churn reduction, and NPS improvements are highlighted with clear percentages.
Strategic language
Terms like “portfolio management,” “health‑score dashboard,” and “business reviews” signal seniority.

How could we improve this resume?

Include certifications
Add Trustpilot or Gainsight certifications to reinforce expertise.
Trim bullet count
Keep each role to 3 bullets; excessive detail can dilute focus.

1. Cara menulis resume Client Success Manager

Cara Menulis Resume Client Success Manager

Mulai dengan ringkasan yang kuat — 2–3 kalimat yang menyatakan level pengalamanmu, keahlian inti, dan jenis posisi remote yang kamu targetkan.
Tunjukkan dampak dengan angka — selalu sertakan metrik konkret (misalnya, persentase peningkatan, jumlah pengguna, penghematan biaya) di setiap poin pengalaman.
Prioritaskan relevansi — cantumkan 2–3 posisi terbaru dan keahlian yang secara eksplisit diminta dalam deskripsi pekerjaan.
Kelompokkan keahlian — pisahkan ke dalam kategori: keahlian teknis, tools/platform, dan soft skills.
Akhiri dengan pendidikan dan sertifikasi — ringkas; cukup sertakan gelar atau sertifikasi yang relevan dengan posisi Client Success Manager.

2. Contoh resume Client Success Manager yang dioptimalkan ATS

Tips Optimasi ATS untuk Resume Client Success Manager

Cerminkan kata kunci dari lowongan (misalnya, istilah teknis dan soft skill yang disebutkan di deskripsi pekerjaan Client Success Manager).

Gunakan heading standar: Ringkasan Profesional, Pengalaman, Pendidikan, Keahlian.

Hindari tabel, kolom, atau grafik — bullet point polos terbaca lebih bersih oleh sistem ATS.

Simpan file sebagai PDF atau DOCX dengan nama sederhana, misalnya Nama_Lengkap_Client_Success_Manager.pdf.

Pertahankan panjang dokumen di bawah 2 halaman untuk level junior/menengah; kandidat senior bisa hingga 3 halaman.

Contoh dan Template Resume Client Success Manager

Contoh Resume Junior

Raka Putra

Experience

Education

Skills

What this resume is doing right

How could we improve this resume?

Contoh Resume Mid-Level

Siti Arini

Experience

Education

Skills

What this resume is doing right

How could we improve this resume?

1. Cara menulis resume Client Success Manager

Cara Menulis Resume Client Success Manager

2. Contoh resume Client Success Manager yang dioptimalkan ATS

Tips Optimasi ATS untuk Resume Client Success Manager

Contoh Resume Serupa

Cari lowongan Client Success Manager remote

Loker Dollar Plus

Contoh Resume Senior

Adi Santoso

Experience

Education

Skills

What this resume is doing right

How could we improve this resume?

3. Format dan desain resume Client Success Manager

Panduan Format Resume Client Success Manager

4. Surat lamaran untuk Client Success Manager

Panduan Surat Lamaran untuk Client Success Manager

5. Kesalahan yang harus dihindari dalam resume Client Success Manager

Kesalahan Umum dalam Resume Client Success Manager

6. FAQ seputar resume Client Success Manager

Berapa panjang ideal resume Client Success Manager?

Apakah saya perlu mencantumkan foto di resume Client Success Manager?

Keahlian apa yang paling dicari rekruter untuk posisi Client Success Manager?

Apakah saya harus menyesuaikan resume Client Success Manager untuk setiap lamaran?

Bagaimana cara mencantumkan pengalaman kerja remote di resume Client Success Manager?

7. Poin utama resume Client Success Manager yang menonjol

Poin Utama Resume Client Success Manager