Contoh Resume Call Center Manager & Template — Loker Dollar

Contoh Resume Call Center Manager & Template

Terakhir diperbarui: 12 April 2025

6+ contoh resume Call Center Manager gratis yang bisa diedit — dirancang untuk profesional Indonesia yang menargetkan posisi remote bergaji USD. Sesuaikan template, ekspor sebagai PDF, dan lamar hari ini.

Panduan karier Call Center Manager Pertanyaan interview Call Center Manager Contoh surat lamaran Call Center Manager

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Contoh dan Template Resume Call Center Manager

Junior Mid-Level Senior

Contoh Resume Junior

Rani Sari

Bandung, Indonesia

rani.sari@email.com+62 812-3456-7890

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Enthusiastic support professional with 2 years of experience handling inbound calls, coaching new agents, and maintaining service‑level agreements. Eager to grow into a full‑cycle Call Center Manager role.

Experience

Assistant Call Center Supervisor

PT. Nexus Communications · Bandung, Indonesia

Jun 2022 – Present

Coached a team of 15 agents, raising first‑call resolution from 68 % to 78 % within six months.
Monitored real‑time dashboards and flagged SLA breaches, reducing average wait time by 12 seconds.
Prepared daily performance reports for senior management using Excel and Power BI.

Customer Service Representative

PT. InfoLink · Jakarta, Indonesia

Jan 2021 – May 2022

Handled 80+ inbound calls per shift, consistently achieving a CSAT score above 90 %.
Documented recurring issues and suggested script updates that cut call handling time by 5 %.
Participated in quarterly quality‑assurance audits and received a “Top Performer” award.

Education

Diploma in Business Administration

Politeknik Negeri Bandung · Bandung, Indonesia

2018 – 2020

Skills

Call MonitoringCRM (Zendesk)Excel & Power BICoaching & FeedbackSLA ManagementConflict ResolutionScript DevelopmentTime Management

What this resume is doing right

Clear, quantifiable metrics
Each bullet includes a specific number (e.g., 78 % first‑call resolution) that quickly demonstrates impact.
Relevant technical tools
Mentions widely‑used platforms such as Zendesk and Power BI, helping ATS match keywords.

How could we improve this resume?

Missing soft‑skill emphasis
Add a line about communication or empathy to balance technical abilities.
Summary could be tighter
Trim the summary to 2‑3 sentences focused on the target Call Center Manager role.

Contoh Resume Mid-Level

1. Cara menulis resume Call Center Manager

Cara Menulis Resume Call Center Manager

Mulai dengan ringkasan yang kuat — 2–3 kalimat yang menyatakan level pengalamanmu, keahlian inti, dan jenis posisi remote yang kamu targetkan.
Tunjukkan dampak dengan angka — selalu sertakan metrik konkret (misalnya, persentase peningkatan, jumlah pengguna, penghematan biaya) di setiap poin pengalaman.
Prioritaskan relevansi — cantumkan 2–3 posisi terbaru dan keahlian yang secara eksplisit diminta dalam deskripsi pekerjaan.
Kelompokkan keahlian — pisahkan ke dalam kategori: keahlian teknis, tools/platform, dan soft skills.
Akhiri dengan pendidikan dan sertifikasi — ringkas; cukup sertakan gelar atau sertifikasi yang relevan dengan posisi Call Center Manager.

2. Contoh resume Call Center Manager yang dioptimalkan ATS

Tips Optimasi ATS untuk Resume Call Center Manager

Cerminkan kata kunci dari lowongan (misalnya, istilah teknis dan soft skill yang disebutkan di deskripsi pekerjaan Call Center Manager).
Gunakan heading standar: Ringkasan Profesional, Pengalaman, Pendidikan, Keahlian.
Hindari tabel, kolom, atau grafik — bullet point polos terbaca lebih bersih oleh sistem ATS.
Simpan file sebagai PDF atau DOCX dengan nama sederhana, misalnya Nama_Lengkap_Call_Center_Manager.pdf.
Pertahankan panjang dokumen di bawah 2 halaman untuk level junior/menengah; kandidat senior bisa hingga 3 halaman.

Contoh Resume Serupa

Cari lowongan Call Center Manager remote

Temukan lowongan Call Center Manager remote bergaji USD, dikurasi setiap hari.

Cari lowongan Call Center Manager

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Contoh Resume Senior

Dewi Lestari

Singapore

dewi.lestari@email.com+65 9123 4567linkedin.com/in/dewilstari

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Strategic executive with 12 years of experience scaling contact‑center ecosystems for telecom and fintech firms across APAC. Proven ability to harness AI, analytics, and talent development to accelerate customer‑experience metrics and profit margins.

Experience

Vice President, Call Center Operations

FinServe Global · Singapore

Apr 2021 – Present

Re‑engineered end‑to‑end support workflow, driving a 35 % lift in NPS and a 28 % reduction in average handling time.
Launched a conversational‑AI chatbot handling 45 % of inbound inquiries, cutting labor costs by $1.8 M annually.
Directed a cross‑regional team of 600+ agents, establishing unified KPIs that boosted agent productivity by 22 %.

Director of Call Center Operations

TeleCom Asia · Jakarta, Indonesia

Jan 2015 – Mar 2021

Led a company‑wide transformation that reduced customer complaints by 40 % and improved first‑call resolution to 89 %.
Implemented predictive workforce management models using Python, improving schedule adherence by 18 %.
Negotiated vendor contracts, delivering a 12 % cost saving while expanding omnichannel capabilities.

Education

MBA – International Business

INSEAD · Fontainebleau, France

2012 – 2014

Skills

Strategic PlanningAI & AutomationPredictive Analytics (Python, R)Omnichannel StrategyLarge‑Scale Workforce ManagementBudget & P&L OversightExecutive Stakeholder ManagementChange LeadershipVendor NegotiationCultural Transformation

What this resume is doing right

Executive‑level impact
Highlights transformation outcomes, financial savings, and large‑scale team leadership—key for senior roles.
Advanced technical vocabulary
Mentions AI, predictive analytics, and omnichannel, aligning with modern ATS keyword matrices.

How could we improve this resume?

Summary length
Compress to 2‑3 sentences; current version is slightly verbose.
Soft‑skill emphasis
Add explicit references to communication, negotiation, and cultural agility.

Contoh dan Template Resume Call Center Manager

Contoh Resume Junior

Rani Sari

Experience

Education

Skills

What this resume is doing right

How could we improve this resume?

Contoh Resume Mid-Level

1. Cara menulis resume Call Center Manager

Cara Menulis Resume Call Center Manager

2. Contoh resume Call Center Manager yang dioptimalkan ATS

Tips Optimasi ATS untuk Resume Call Center Manager

Contoh Resume Serupa

Cari lowongan Call Center Manager remote

Loker Dollar Plus

Arif Pratama

Experience

Education

Skills

What this resume is doing right

How could we improve this resume?

Contoh Resume Senior

Dewi Lestari

Experience

Education

Skills

What this resume is doing right

How could we improve this resume?

3. Format dan desain resume Call Center Manager

Panduan Format Resume Call Center Manager

4. Surat lamaran untuk Call Center Manager

Panduan Surat Lamaran untuk Call Center Manager

5. Kesalahan yang harus dihindari dalam resume Call Center Manager

Kesalahan Umum dalam Resume Call Center Manager

6. FAQ seputar resume Call Center Manager

Berapa panjang ideal resume Call Center Manager?

Apakah saya perlu mencantumkan foto di resume Call Center Manager?

Keahlian apa yang paling dicari rekruter untuk posisi Call Center Manager?

Apakah saya harus menyesuaikan resume Call Center Manager untuk setiap lamaran?

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7. Poin utama resume Call Center Manager yang menonjol

Poin Utama Resume Call Center Manager