Senior Product Operations Manager I

Headquarters: United States Why Housecall Pro? Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes. We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well. We care deeply about our customers and foster a culture where our company, employees, and Pros grow and succeed together. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros. We also offer: A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k) Paid holidays and flexible, take-it-as-you-need-it paid time off Equity in a rapidly growing startup backed by top-tier VCs Monthly tech reimbursements A culture built on innovation that values big ideas, no matter where they come from Role Overview As a Senior Product Operations Manager for Partnerships, you own the strategy for how Housecall Pro engages with our largest franchise and enterprise partners. You are responsible for deeply understanding partner business models, identifying product opportunities, and driving strategic alignment between partner needs and our product roadmap. You serve as a trusted advisor to both partners and internal Product leadership—translating complex partner requirements into strategic product recommendations and conducting research that shapes where we invest. You work closely with Product, Engineering, and Business Development leaders to ensure we're building the right solutions for our most strategic accounts. Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success. What you do each day: Own Partnerships Strategy Define and drive the strategic approach for engaging with franchise and enterprise partners Build frameworks for evaluating partner requirements, assessing business impact, and prioritizing investments Identify patterns across partners to surface strategic opportunities that inform product direction Develop metrics to measure partnership health, product delivery effectiveness, and business impact Research & Influence Product Direction Conduct market research on franchise, distributor, and supplier models to identify product opportunities Perform competitive analysis to understand how partners evaluate solutions and where gaps exist Synthesize partner feedback and market insights into strategic recommendations for Product leadership Partner with Product Managers and Directors to translate research into roadmap priorities Lead Partner Engagement Serve as the senior technical point of contact for strategic partners, managing executive-level relationships Lead discovery sessions to deeply understand partner business requirements, operational challenges, and growth objectives Present to partner executives on product roadmaps, integration capabilities, and strategic solutions Handle escalations and complex technical challenges, providing strategic guidance on solutions and timelines Drive Cross-Functional Execution Lead cross-functional teams across Engineering, Product, Legal, and Business Development to deliver partner solutions Coordinate API integrations and technical implementations with Engineering teams Manage complex, multi-stakeholder projects from requirements through delivery Ensure seamless handoffs between Business Development, Implementation, and ongoing Account Management Scale the Function Build scalable processes, SOPs, and playbooks that enable the partnerships function to grow Establish escalation workflows, communication protocols, and prioritization frameworks Identify opportunities to improve operational efficiency through AI tooling and automation Mentor