Mainframe Operation Lead

Who We Are At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive. The Role Mainframe Operation Lead at Kyndryl are key in helping revolutionize the way we operate complex computer systems. You will have the opportunity to work with cutting-edge technology, supervise and control intricate networks and applications, and operate distributed systems in a multi-vendor environment. As a Computer Operator you will be on the technical frontline - performing batch operations as per service agreements, analyzing first-level issues across systems, and resolving/routing issues as appropriate. You will also have the opportunity to develop support system management processes specific to customer requirements, ensuring that we provide the highest level of service to our customers. If you have a passion for technology and a desire to continually improve your skills - this is the position for you. You will work with a talented team of professionals and collaborate on exciting projects that are shaping the future of our industry. Your Future at Kyndryl As a Computer Operator, you will be interacting and collaborating with cross-functional teams which makes identifying career paths with Kyndryl easy. Whether you want to delve into the intricacies of automating complex processes, drive essential systems, or ensure top-notch delivery to our customers, there is a path for you - and we're invested in paving the way. Who You Are You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others. Required Technical and Professional Expertise • 9 to 12 years of experience in Mainframe Operations with strong exposure to scheduling • Strong hands-on experience with scheduling tools such as Control-M, CA-7, Tivoli Workload Scheduler • Proficiency in JCL (Job Control Language) including job setup, debugging, and optimization • Solid experience working in z/OS environment (TSO/ISPF, SDSF, JES2/JES3) • Expertise in batch processing, job monitoring, and failure handling • Strong understanding of job dependencies, workflows, and scheduling calendars • Experience with ITIL-based service management (incident, problem, change) • Ability to perform root cause analysis and resolve production issues efficiently • Knowledge of datasets, GDGs, and storage concepts Preferred Technical and Professional Experience • Experience in workload automation and scheduling optimization • Knowledge of mainframe subsystems such as DB2, IMS, and CICS • Familiarity with monitoring tools like OMEGAMON or Mainview • Understanding of security tools such as RACF, ACF2, or Top Secret • Experience with file transfer tools (Connect:Direct, FTP, NDM) • Exposure to enterprise environments with SLA-driven delivery models Being You The "Kyn" in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don't meet every requirement, we encourage you to apply. We believe in growth, and we're excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging - bein