Director, Product Management (AI Agent Platform)

Headquarters: United States (Remote) Redefine the future of customer experiences. One conversation at a time. At Nextiva, we’re reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human innovation. Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether it’s through our signature Amazing Service®, the technology we create, or the experiences we cultivate, connection is at the core of who we are. If you’re ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong. Build Amazing. Deliver Amazing. Live Amazing. Be Amazing. Nextiva is at the forefront of redefining customer engagement with AI-powered communication solutions. We are looking for a Director of Product Management, AI Agents Platform to lead the strategic vision, development, and go-to-market execution of our next-generation agentic platform — enabling intelligent, multi-channel AI agents that deliver seamless communication experiences for businesses. This is a high-impact leadership role driving the evolution of Nextiva’s AI capabilities. You will oversee the product lifecycle for the AI Agent Platform, bridging innovation from our engineering teams with market needs across sales, marketing, and customer success. Key Responsibilities: Strategic Leadership Define and drive the product vision, strategy, and roadmap for Nextiva’s AI Agent Platform, focusing on scalable, modular agentic solutions. Lead and mentor a team of product managers across the AI product portfolio. Partner with executive leadership to align AI initiatives with company objectives and market differentiation goals. Establish clear success metrics for adoption, engagement, and business impact of AI-driven products. Product Development & Market Expertise Deeply understand the agentic AI ecosystem , including intelligent virtual assistants (IVAs), conversational AI, and multi-agent architectures. Identify and prioritize use cases such as payment collection , FAQ support , and transactional agents across communication channels (voice, chat, SMS). Collaborate closely with engineering and data science teams to design and deliver robust, high-performing AI agents. Stay at the forefront of AI innovation — understanding emerging technologies, tools, and frameworks in the agentic and LLM space. Cross-Functional Collaboration Serve as the product liaison between the India-based development teams and the U.S. go-to-market organization. Work directly with sales, marketing, and customer success to translate complex AI capabilities into clear value propositions. Ensure internal teams are equipped to position, demo, and sell AI agent products effectively. Drive collaboration on documentation, enablement, and customer education for AI product launches. Customer & Market Engagement Engage directly with enterprise customers to understand evolving needs in AI automation and customer experience. Act as a customer-facing evangelist for Nextiva’s AI capabilities — participating in client meetings, product demos, and industry events. Build strategic relationships with external partners and platforms in the AI ecosystem. Qualifications 10+ years of product management experience, with at least 4+ in a leadership capacity overseeing AI, SaaS, or communication platform products. Strong understanding of agentic AI systems , LLM orchestration, and enterprise AI deployment. Proven success leading cross-functional teams and scaling products in complex, global environments. Experience working in customer-facing roles; able to articulate complex technology in simple, outcome-driven narratives. Background in UCaaS, CCaaS , or communication-centric software products strongly preferred. Excellent communication and leadership skills with the ability