Director of Engineering, Infrastructure

At Zapier , we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here – that’s great! We just ask that you use them responsibly and transparently . Check out our guidance on How to Collaborate with AI During Zapier’s Hiring Process , including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process – and when not to. Job posted: 4/20/2026 Location: North America or EMEA Hi there! As the Director of Engineering for Infrastructure, you’ll lead several multidisciplinary teams building, supporting, and evolving Zapier’s core services, platforms, and infrastructure. Your work directly enables every product team at Zapier to move faster and build better quality products. This is a leadership role with scope to build. Zapier is investing in platform engineering as a strategic priority, and you’ll shape what that looks like: vision, scalability, accountability mechanisms, and how the organization operates. Many of the processes and systems your teams need don’t exist yet. You will build them, partnering closely with our VP of Engineering and dedicated Platform PMs. You’d be joining at a formative and transformational stage. This is a build role where you’ll be responsible for shaping the direction, not inheriting a finished state. We’re looking for someone energized by this kind of work: someone who sees a growing, evolving organization as an opportunity to make their mark and shape what comes next. Our Commitment to Applicants Culture and Values at Zapier Zapier Guide to Remote Work Zapier Code of Conduct Diversity and Inclusivity at Zapier About You You’ve built internal infrastructure platforms that engineering teams love to use. You’ve led teams responsible for cloud, database, and event infrastructure. You’ve built feedback loops with internal engineering customers that directly shaped your platform roadmap and investment priorities. You understand that internal platforms are products, and you’ve treated them that way: measuring adoption, gathering feedback, and iterating towards customer delight based on developer needs. You orchestrate AI systems and redesign how engineering work gets done. You fundamentally rethink software development in an AI-first world. You’ve used AI coding agents and orchestration tools (Cursor, Claude Code, Codex, or similar) hands-on and can demonstrate how you’ve applied them to transform your own work, your teams’ output, and can quantify that impact. You have a concrete vision for how AI will reshape infrastructure and developer tooling, and you’ve already started implementing it by rethinking roles, eliminating legacy workflows, and reallocating capacity based on where AI is headed. You embed accountability and quality standards into AI-powered systems rather than lowering the bar for speed. You iterate, refine, and critically evaluate AI outputs rather than accepting first-pass results and expect your team to do the same. You are a builder, not just an operator. You’ve built teams and systems from the ground up, not just inherited and optimized them. You thrive in 0-to-1 environments where you’re making hard trade-offs, retooling teams, and creating structure where little existed before. You have a track record of leading through organizational change and ambiguity, and you actively seek out those challenges. You are deeply customer-oriented. You have a track record of deeply understanding your customers—internal developers, external partners, and cross-functional stakeholders. You’ve built mechanisms to stay close to their needs and have used that insight to prioritize ruthlessly. You’re empathetic to the expectations of Zapier’s customers and the needs of our developers. You have scaled platform engineering and infrastructure organizations. You are a skilled engineering leader who has built teams responsible for internal developer platforms and the infrastructure that underpins them. You’v