Customer Support Team Lead

What do we do?Paddle offers SaaS companies a completely different approach to their payments infrastructure. Instead of assembling and maintaining a complex stack of payments-related apps and services, we’re a... What do we do? Paddle offers SaaS companies a completely different approach to their payments infrastructure. Instead of assembling and maintaining a complex stack of payments-related apps and services, we’re a Merchant of Record for our customers, taking away 100% of the pain of payments fragmentation. It’s faster, safer, cheaper, and, above all, way better. The Role: We are looking for a highly motivated self-starter who will bring with them a solid background in providing high-level customer support in a fast-paced, ever-changing environment. You will be working with technology companies, offering top-notch customer support and creating long term customer relationships. And above all, you will be helping real people trying to solve real business problems. The perfect Customer Support Team Lead will have a history of being a fantastic Customer Support Specialist. You will operate as a high-impact 'player-coach, ' balancing frontline customer resolution with the strategic growth, coaching, and mentorship of your team. You love problem-solving, finding efficient ways to work through complex customer inquiries, and are extremely comfortable communicating with customers via written and verbal channels. You’re organized and have strong time management skills. It's crit