GTM AI Engineer (f/m/d)

At Trusted Shops, we’re shaping Europe’s Community of Trust – a space where Businesses and Consumers connect with confidence, transparency, and security. Every day, millions of Users and thousands of Companies across Europe trust us to deliver safe, reliable, and seamless digital experiences. To join our Revenue Operations Department, we are looking for a: GTM AI Engineer (f/m/d) Cologne (hybrid) or Berlin (remote) | Permanent Contract (Full-time) As GTM Engineer, you are the architect behind Trusted Shops' agentic revenue infrastructure. You build, deploy, and maintain the AI agents and automated workflows that transform how Sales, AM, and CSM teams operate day to day. Where others talk about AI transformation, you make it real: autonomous CRM updates from call transcripts, AI co-pilots that guide reps through deals, predictive churn alerts that trigger proactive outreach, and dynamic pipeline scoring that adapts in real time. Your Key Responsibilities: Build and deploy AI agents that act as co-pilots for Sales, AM, and CSM – from deal guidance and next-best-action recommendations to automated follow-ups and renewal nudges Implement autonomous data orchestration: agents that listen to calls, parse emails, and update CRM fields with high accuracy, keeping the data foundation "AI-ready" at all times Develop agentic automation frameworks that go beyond simple "if-this-then-that" workflows – agents that reason, adapt, and act on complex business logic Design and maintain the signal-based data architecture that feeds AI models with real-time behavioural, engagement, and usage signals Build automated forecasting pipelines that deliver floor/ceiling predictions based on historical patterns and current pipeline velocity Collaborate with the Process Manager to translate process designs into technical implementations and automated workflows Work closely with PlatformOps, Engineering and Data teams to ensure seamless integration across the tech stack (Salesforce, Hubspot, BI) Continuously evaluate and integrate new AI tools and platforms; stay ahead of the rapidly evolving agentic AI landscape Monitor agent performance, accuracy, and reliability; implement guardrails and feedback loops Why Join Trusted Shops? Shape the Future of AI at Scale: Drive how AI becomes an integral part of the product DNA of a European leading trust Tech Company Modern Tech Stack: Work hands-on with cutting-edge Generative AI Frameworks, scalable Architectures, and the latest Technologies that power innovative digital Solutions Growth and Learning Culture: Keep growing with dedicated time and budget for continuous learning, AI exploration, and professional development in an environment that values curiosity and innovation Flexible Work Environment: Benefit from remote work options, flexible hours, and a healthy Work-Life Balance that supports you both professionally and personally Inclusive and Purpose-Driven Culture: Join a diverse, open-minded Team that believes in building trust, empowering People, and driving meaningful progress - together 3+ years of experience in a technical GTM, Sales Engineering, RevOps Engineering, or Marketing/Sales Automation role Strong hands-on skills in building automations and integrations (APIs, webhooks, iPaaS platforms) Profound experience with AI/ML in a business context – you've built or managed AI-powered workflows, chatbots, scoring models, or similar Proficiency in prompt engineering and the ability to "program" AI agents to follow complex business logic Familiarity with LLM-based tools and agentic AI frameworks Solid understanding of CRM data models (ideally Salesforce) and how to maintain data quality at scale Comfortable with scripting/coding (Python, JavaScript, or similar) – you can build prototypes and debug integrations Passionate about the intersection of AI and revenue – you follow the space, experiment with new tools, and have strong opinions on what works Fluent English; German is a plus What we offer you: Hybrid work: Combine flexible remote work with team time in the Cologne office (on-site days depending on your location) Workation: Temporarily work from a destination of your choice within the EU, Iceland, Liechtenstein or Norway Permanent contract with Europe's trusted brand 28 vacation days + 2.5 additional days off at Christmas, New Year's Eve and Carnival Buddy programme (an experienced trustee is at your side) Individual training opportunities Events (Team Events, Unit Events, etc.) Health Pass (free online and offline sports, fitness and health courses) BUILD A COMMUNITY OF TRUST WITH US - #cometotr us t Not sure if you are what we are looking for? Apply! At Trusted Shops, we are interested in you as a person - whether you fit in with us is independent of gender, nationality, ethnic and social origin, religion/belief, disability, age, sexual orientation and identity. Trusted Shops is clearly committed to diversity and against discrimination.