Klaviyo Account Lead — Full-Time Remote Contractor

WHO WE ARE Grunt Studios is a U.S.-based creative studio building full revenue ecosystems for apparel brands, creators, and consumer product companies. Our Email & SMS division operates on a retainer + performance model. We're a Klaviyo Partner and we're scaling fast. This isn't a campaign execution role inside a bloated agency — it's a ground-floor opportunity to own a vertical and grow into leading it. THE OPPORTUNITY We're hiring an Email & SMS Account Lead to own operations across multiple client accounts — strategy, architecture, execution, and reporting. You'll start with two accounts and quickly take on a third as we grow. The ceiling here is real: as the division scales, this person becomes the team lead — responsible for hiring, training, and managing additional operators under them. If you want to execute someone else's playbook forever, this isn't the role. If you want to build something and be compensated when it performs, keep reading. WHAT YOU'LL OWN Account Strategy Build and manage lifecycle strategies for DTC and apparel brands Audit Klaviyo accounts — identify revenue gaps in flows, segmentation, and send cadence Own campaign calendars across all accounts Run accounts with minimal oversight — you're the operator, not the executor waiting for direction Flow Architecture Build, optimize, and maintain: Welcome, abandon cart, browse abandonment Post-purchase, cross-sell, win-back VIP segmentation, sunset flows SMS automations Any flow the account needs that isn't listed here You must understand conditional splits, trigger logic, attribution windows, deliverability, list hygiene, and suppression strategy. Non-negotiable. Campaign Execution Build, QA, and deploy campaigns in Klaviyo Segment properly for every send Monitor open rate, CTR, revenue per recipient Optimize and document findings Deliverability & Infrastructure DNS/domain authentication (SPF, DKIM, DMARC) List warming strategy Suppression and hygiene management Sender reputation monitoring Creative Coordination Brief and direct designers in Figma Write or direct conversion-driven copy aligned to each brand voice Manage revision cycles without hand-holding Reporting Weekly and monthly performance reports per account Track flow revenue vs. campaign revenue, deliverability metrics, subscriber growth Communicate findings clearly — to internal leadership now, directly to clients as you earn it TOOLS WE USE Klaviyo, Slack, ClickUp, Figma WHAT WE'RE LOOKING FOR 4+ years hands-on Klaviyo experience — non-negotiable Experience managing multiple accounts simultaneously (agency background preferred) Strong grasp of e-commerce email/SMS strategy and revenue attribution Organized and autonomous — no one chases you for updates, ever Strong written English Comfortable being client-facing when the time comes Bonus: Apparel or DTC brand experience Klaviyo SMS or Attentive experience Basic HTML email editing Shopify x Klaviyo integration experience ClickUp or similar PM tool experience COMPENSATION Base: $2,000–$3,000/month (based on experience) Performance: Monthly bonus tied to attributed email/SMS revenue across accounts — structure discussed in interview Structure: Full-time contractor (1099 or international equivalent) Remote: All time zones considered — minimum 4 hours PST overlap required Path: As accounts grow and the division scales, so does your rate and responsibility HOW TO APPLY Send the following: A 2-minute max video — who you are and your Klaviyo experience. Feel free to walk through all your answers to the questions below by sharing your screen and explaining further.  A screenshot or breakdown of a flow you built: what it does, how it performed, what you changed. If you were faced with a difficult situation with a client being unsatisfied or even upset how would you resolve it?  Written answer to this question: "A client's email revenue has dropped from 35% to 22% of total store revenue over 60 days. How would you diagnose it?" Your time zone and typical working hours Applications missing items 1–4 will not be reviewed. *Want to move to the top of the pile? Include an audit you've performed on a Klaviyo account — redact any sensitive client info. Applicants who submit one will be prioritized.