Collaboration Specialist (O365/SharePoint/AvePoint)

Who We Are At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive. The Role Infrastructure Specialists at Kyndryl are project-based subject matter experts in all things infrastructure - good at providing analysis, documenting and diagraming work for hand-off, offering timely solutions, and generally "figuring it out." This is a hands-on role where your feel for the interaction between a system and its environment will be invaluable to every one of your clients. There are two halves to this role: First, contributing to current projects where you analyze problems and tech issues, offer solutions, and test, modify, automate, and integrate systems. And second, long-range strategic planning of IT infrastructure and operational execution. This role isn't specific to any one platform, so you'll need a good feel for all of them. And because of this, you'll experience variety and growth at Kyndryl that you won't find anywhere else. You'll be involved early to offer solutions, help decide whether something can be done, and identify the technical and timeline risks up front. This means dealing with both client expectations and internal challenges - in other words, there are plenty of opportunities to make a difference, and a lot of people will witness your contributions. In fact, a frequent sign of success for our Infrastructure Specialists is when clients come back to us and ask for the same person by name. That's the kind of impact you can have! This is a project-based role where you'll enjoy deep involvement throughout the lifespan of a project, as well as the chance to work closely with Architects, Technicians, and PMs. Whatever your current level of tech savvy or where you want your career to lead, you'll find the right opportunities and a buddy to support your growth. Boredom? Trust us, that won't be an issue. Your future at Kyndryl There are lots of opportunities to gain certification and qualifications on the job, and you'll continuously grow as a Cloud Hyperscaler. Many of our Infrastructure Specialists are on a path toward becoming either an Architect or Distinguished Engineer, and there are opportunities at every skill level to grow in either of these directions. Core Expertise: Microsoft 365 Administration, SharePoint Online Architecture, OneDrive & Teams Collaboration, Permissions & Access Management, Information Architecture, Metadata & Content Management, External Sharing Controls AvePoint Expertise: AvePoint Governance, Backup & Restore, Migration, Compliance/Risk Insights, Automation, Reporting Security & Compliance: Microsoft Purview, Sensitivity Labels, DLP, Retention Policies, eDiscovery, Audit Readiness, External Collaboration Security Experience Level: 8+ years in M365 / Collaboration Platforms, with deep enterprise SharePoint Online and AvePoint experience Preferred Certifications: Microsoft 365 Enterprise Administrator Expert, Microsoft SharePoint / M365 Fundamentals or Associate Certs, AvePoint Certifications (Governance / Backup / Migration), Security & Compliance Fundamentals (SC‑900 / SC‑400) This role encompasses proficiency with widely used tools from Microsoft (Office 365 Suite, Exchange, SharePoint, OneDrive, MS Teams, AD/AAD, etc.), other M365 tools Individuals in this position serve as a technical escalation point for Workplace Collaboration and provide technical leadership to internal delivery teams, customers, and Kyndryl Account Teams during all technical discussions, major incidents, and complex RFS activities. They collaborate closely with cust